Guest Relations Host

LaplandUK; Macclesfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A magical event organization in Macclesfield is seeking Guest Relations team members for an immersive theatrical experience. The role involves providing world-class service, managing guest queries, and ensuring feedback is addressed. Successful candidates will receive training and can expect pay at £13.25 per hour along with additional benefits like free meals and discounts. This unique opportunity offers a festive and enchanting work environment.

Benefits

Hourly pay of £13.25

Free hot meal per day

20% discount in retail shops

Free parking

Qualifications

• Passionate about delivering a premium guest experience.
• Professional handling of complaints with integrity.

Responsibilities

• Deliver a world-class service to guests.
• Manage the delivery of the ‘Elven Post Office’ activity.

Job description

The Event:

Brought to life with Hollywood set designers and West End theatre professionals on an unprecedented scale, LaplandUK’s immersive theatrical experience crafts an enchanting world of wonder and beauty.

The award-winning show sells out within hours each year and welcomes over 170,000 guests to its 30-acre magical forest each season, including the likes of Elton John and members of the Royal Family.

Guests journey through a theatrical world, passing through five uniquely themed, interactive performances that blend storytelling, character interaction, and festive wonder. This 4.5 hour live, walk-through adventure offers families an unforgettable experience.

The Role

Our Guest Relations team act as ambassadors of the Lapland brand. They help our guests with any questions, requests, or feedback they may have. Passionate about delivering a premium guest experience, the Guest Relations team are located at key points across the experience, ready to help a guest with whatever they may need, at a moment’s notice.

Deliver a world-class service to guests, ensuring that any issues or queries are resolved in-the-moment, with a touch of Lapland magic!
Handle guest complaints professionally and with integrity, liaising with the Event Manager and Head Office, where required, to ensure feedback is managed and followed-up as appropriate.
Manage the delivery of the ‘Elven Post Office’ activity within The Elven Village.
Use of our onsite system to assist guests with a variety of questions, queries, and requests.

LOCATION: Capesthorne Hall, Macclesfield, SK11 9JY

KEY DATES:

Paid Training: Your training plan will vary depending on your role. Training will take place on select dates between the end of October 2025 and the beginning of November 2025
Live event: Thursday 8th November - Wednesday 24th December 2025

BENEFITS

- Hourly pay of £13.25 per hour

- Free hot meal per day, plus free coffee, tea and soft drinks

- 20% discount in LaplandUK retail shops on selected dates

- Free Parking

This is a rare and magical opportunity to bring one of the most beloved figures to life. If you have a warm heart, a kind spirit, and a sparkle in your eye, we’d love to meet you.

Job Types: Full-time, Part-time, Temporary, Fixed term contract, Freelance, Zero hours contract

Contract length: 6 weeks

Pay: £13.25 per hour

Expected hours: No less than 24 per week but more shifts are available.

Benefits:

Discounted or free food
Employee discount
Free parking
On-site parking
Shuttle service provided
Store discount