Guest Relations Executive

Edinburgh Marriott Hotel Holyrood; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join Manchester's largest hotel as a Guest Relations Executive, where you'll elevate the guest experience. This role requires exceptional communication and multitasking skills, aiming for proactive service excellence. Be part of a talented team recognized for delivering unparalleled guest satisfaction.

Benefits

World class training and development

Food & Beverage discounts

Wellbeing programs and health cover

Referral bonus programme

Free off-peak gym access

Qualifications

• Self-motivator with a positive attitude focused on guest satisfaction.
• Passion for working in hospitality.
• Experience in building relationships with high-profile guests.

Responsibilities

• Respond to guest inquiries and ensure requests are met.
• Take and confirm reservations and provide information on amenities.
• Collaborate with management to improve performance.

Skills

Sophisticated communication skills

Strong leadership skills

Strong organisation and multi-tasking skills

Confidence in public speaking

Ability to prioritise conflicting needs

Job description

Hello from Manchester Marriott Piccadilly Hotel!

You deserve a career that fulfils your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.

Manchester Marriott Piccadilly Hotel, set in the heart of Cottonopolis, is Manchester’s largest four-star hotel with 338 bedrooms including 18 suites, only a 5-minute walk away from the Manchester Piccadilly train station.

We’ll support you, in and out of the workplace by offering:

• World class training and development, including leadership development.
• Unlimited career opportunities.
• Rooms and Food & Beverage discount with Marriott International.
• Hot meals on duty and unlimited access to coffee and hot chocolate.
• Free Parking.
• Excellent Spa Discounts.
• Free Off-Peak Access to the Gym, because your wellbeing is important.
• Referral bonus programme, rewarding you with £200 - £600 per successful employee.
• A range of team engagement activities throughout the year.
• Perkbox – Free enrolment onto Perkbox which provides you with access to unlimited deals from retailers, restaurants to cinema’s and more…
• Canada Life – You will have access to an employee assistance helpline, which provides you with wellness and mental health programmes.
• Medicash: Medicash provides you with health cover and free GP online video consultations.
• Life Assurance

JOB SUMMARY :

A real people person and at ease in building relationships with the hotels high profile guests. The position requires a self-motivator with a positive attitude and an understanding of superior guest satisfaction to ensure the hotel's guest are looked after with the highest level of proactive guest service. The Guest Relations Executive will also;

• Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction.
• Take and confirm reservations and cancellations.
• Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.
• Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business centre services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
• Contact appropriate individual or department as necessary to resolve guest requests.
• Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance.
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
• Respond to guest reviews on our Guest Voice Platforms.
• Setup and manage service in our M Lounge, during breakfast and evening offerings.

Our most successful Guest Relations Executive is someone who:

• Sophisticated communication skills
• Focused on consistency and standards
• Confidence in public speaking
• Ability to prioritise conflicting needs
• Strong leadership skills
• Strong organisation and multi-tasking skills
• A positive mindset and a genuine passion for working in hospitality

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

For more information…

Visit:https://www.marriott.com/en-us/hotels/manmp-manchester-piccadilly-hotel/overview/

Be Inspired.

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