Guest Relations Executive

TN United Kingdom; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a vibrant and esteemed hotel collection as a Guest Relations Executive, where you will be celebrated for your dedication to exceptional service. This role offers a unique opportunity to engage with guests, ensuring their experiences are memorable and personalized. You'll be supported by an award-winning learning academy, allowing you to develop your skills in hospitality and leadership. With fantastic perks including complimentary hotel stays, social events, and a robust bonus scheme, this position is perfect for those passionate about creating lasting impressions and building relationships in the hospitality industry.

Benefits

Employee bonus scheme

Complimentary hotel stays

50% F&B discount

Vibrant social events

Discounts in shops

Seasonal ticket loan

Rental deposit scheme

Private Pension Scheme

Training and development opportunities

Well-being advice access

Qualifications

• Strong communication skills and a customer service ethic are essential.
• Ability to maintain detailed guest information and special requests.

Responsibilities

• Maintain a long-term view of guests and ensure their needs are met.
• Engage with guests to build lasting relationships.
• Support administrative tasks for smooth department operations.

Skills

Communication Skills

Customer Service

Research Skills

Relationship Building

Education

Hospitality Training

Job description

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We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Executive, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Guest Relations Executive at The Dorchester Collection, here are some of the great benefits you will receive:

• Fantastic Employee bonus scheme and Excellent Service charge
• Complimentary stays including breakfast across the Dorchester Collection Hotels
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant Social events that bring employees together including Summer party and Winter ball
• Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme, and a competitive Private Pension Scheme
• Apprenticeship, training, and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
• £1,000 bonus when you recommend a friend
  Access to immediate well-being advice, because We Care about our employees

What you'll do

You'll love what you do and take pride in delighting our guests:

• You will be responsible for maintaining a long-term and detailed view of our guests. This will include researching guests, outreach to all guests, and ensuring teams are kept updated with pertinent information. This is to ensure our guests receive nothing but the best experience.
• Sometimes our guests have special requests involving transportation, dietary restrictions, room preferences, and even special occasions. Most of these requests are coordinated by our Guest Relations Team.
• You will engage with guests and build lasting relationships.
• You will support with administrative and office tasks to ensure the department is running smoothly and efficiently.

The items shared are the essence of a day in the life of a Guest Relations Executive, but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each day and every day. As a Guest Relations Executive, you'll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You will have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You will comfortably communicate in this language.