Guest Relations Executive

JR United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading luxury hotel in London as a Guest Relations Executive. You will enhance guest experiences by ensuring their satisfaction and handling requests seamlessly. With your dynamic and organized approach, you will play a critical role in maintaining the hotel’s 5-star reputation through exceptional service.

Benefits

Excellent salary package

Holiday allowance increase after 3 and 5 years of service

Travel Season Ticket Loans

Pension Scheme

Subsidised monthly health treatments

Employee recognition and award programme

Preferential room rates for staff

Food and Beverage discount across Maybourne

Qualifications

• Previous experience in Reception or Guest Relations within a luxury hotel.
• Excellent communication skills and pleasant telephone manner.
• Ability to work well under pressure and coordinate with departments.

Responsibilities

• Ensure guest recognition and satisfaction at all times.
• Prepare reports including VIP lists and activity reports.
• Work closely with agents, bookers, and guests to fulfill requirements.

Skills

Communication

Organisational Skills

Customer Service

Time Management

Job description

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We are looking for an engaging and inspiring GUEST RELATIONS EXECUTIVE to join the award-winning 5-Star deluxe hotel The Connaught.

Found at the heart of Mayfair village, The Connaught blends tradition with contemporary flair. With its bespoke service, 3,000-piece art collection, three Michelin-starred restaurant Hélène Darroze at The Connaught and London’s only Aman Spa, it has always been the choice for connoisseurs of the art of living well. Jean-Georges at The Connaught offers all-hours informal gourmet dining; and the exquisite Connaught Bar has won prestigious awards for its masterful mixology.

As Guest Relations Executive, you will ensure the highest guest recognition and satisfaction is provided to all guests at The Connaught at all times. You will prepare the necessary reports such as VIP list and activity report as well as working very closely with agents, bookers and guests to ensure that all requirements during our guests’ stay is obtained and seamlessly executed.

As Guest Relations Executive, you will be passionate, motivated, welcoming and highly organised to ensure that all requests and tasks are attended to without any delays. You will have excellent communication skills and have a pleasant telephone manner. You will work well under pressure with excellent ability to coordinate efficiently with other departments and bring good administration and organisational skills.

We anticipate applicants will have previous experience in Reception or Guest Relations and will have worked in a similar role within a luxury hotel environment.

Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you:

• Excellent salary package.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.

Health and Wellbeing Support

• Subsidised monthly Podiatrist, Osteopath and Masseuse treatments.
• Eye test vouchers and contributions towards glasses*.
• 24-hour employee assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
• Instant employee recognition and award programme with generous prizes.
• Employee of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.
• Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our infamous restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Staff Party, Annual Staff Children Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.

*Terms and conditions apply to all benefits