Guest Relations Executive

The Kensington; Greater London; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Upselling incentives

28 days holidays

Free meals on duty

50% discount dining

Hotel staff rates

Personal development training

Cycle to work

Store discounts

Company pension

Life insurance

Job summary

The Kensington Hotel in London is seeking a Guest Experience Agent to join our front-of-house team. You will be the guest's first point of contact, delivering world-class service and creating memorable stays.

The ideal candidate has experience in a similar hospitality role and excellent communication skills, with a creative, hands-on approach. This permanent position offers a competitive salary and benefits.

Join a team passionate about hospitality in a luxury setting near South Kensington.

Qualifications

• Experience in a similar hospitality role.
• Excellent communication skills.
• Creative, hands-on approach to guest service.

Responsibilities

• Be the ambassador for the hotel and deliver world-class service to guests.
• Be the first point of contact for guests and handle requests with professionalism.
• Support team to ensure a smooth, memorable guest experience.

Skills

Guest experience

Communication skills

Hospitality mindset

Job description

Contract: Permanent
Salary: Excellent salary & benefits

Role Responsibilities

If you love making guests feel special and want to be a part of a great team that is passionate about hospitality, this opportunity to join us is perfect.

The role of a Guest Experience Agent represents a fantastic opportunity for an organized candidate. In this role you will be an ambassador for the hotel and will be passionate about delivering world class service to our guests. Often the first point of call for our guests, the ideal candidate will have experience in a similar role, excellent communication skills and a creative, hands-on approach.

The Perks of working for The Kensington Hotel:

• Upselling incentives


• 28 days of holidays (including public holidays)


• Free meals on duty


• 50% discount when dining with The Doyle Collection


• Discounted rates when staying in our hotels


• Training dedicated to personal development


• Cycle to work scheme


• Discounts in selected stores and online shops


• Company pension


• Life Insurance

The Kensington, London

The Kensington is set in one of London's most desirable locations, surrounded by museums and walking distance from the shops of South Kensington and Knightsbridge. A luxury hotel with an ambience reminiscent of a private members club, 150 individually designed rooms and suites, Town House restaurant and K Bar, make it the perfect hidden spot.

The Doyle Collection

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.