GUEST RELATIONS ASSISTANT – APPLICATIONS CLOSED

The Peligoni Group; Kingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality group seeks a Guest Services Coordinator to provide exceptional service and support to guests at their club. This role involves welcoming guests, coordinating activities, and ensuring a seamless experience throughout their stay. The ideal candidate will be proactive in addressing concerns and promoting club facilities while building strong relationships with guests. Join a dynamic team and contribute to creating memorable experiences for visitors.

Responsibilities

• Provide a warm and friendly welcome to all guests.
• Act as the primary point of contact for guests.
• Manage and coordinate resort bookings and activities.

Job description

• Provide a warm and friendly welcome to all guests coming into the club and maintain communication with them throughout their stay
• Act as the primary point of contact for Indigo Rock guests, delivering personalised concierge services
• Brief guests on how the club works and answer any questions they may have
• Provide a link between the club and the villas, liaise directly with house owners to resolve accommodation issues quickly and efficiently
• Confidently give guidance and recommendations on the club facilities and what there is to do in the local area
• Actively promote the club to meet weekly upselling targets
• Manage and coordinate resort bookings and activities
• Proactively identify and address guest concerns or issues to ensure a swift resolution
• Respond to guest queries and complaints in an efficient manner
• Facilitate check-ins/check-outs and handle guest queries and requests on their arrival/departure
• Build strong relationships and rapport with guests to gather feedback and suggestions for continuous improvement
• Communicate any changes to the daily agenda with guests effectively
• Be able to advise guests on any weather and sea conditions that may affect what watersports are running
• Record all pertinent information relating to a guests holiday to allow us to deliver a better service during their next stay
• Communicate effectively with other teams to facilitate a seamless guest experience
• Host and facilitate a number of social events each week including but not limited to: Shipwreck Trip, Peli Quiz, Food Festival and other evening events