Guest Operations Specialist SOU

Signature Aviation Limited; Southampton; On-site; GBP 22,000 - 30,000; Full time

Job summary

Signature Aviation is seeking a Guest Operations Specialist in Southampton to oversee airport operations and deliver world-class service to passengers and crew. The role involves liaising with various stakeholders, ensuring the utmost safety and customer satisfaction. The ideal candidate will have experience in aviation and a keen eye for detail to meet VIP customer needs.

Benefits

Enhanced holiday entitlement

Company Pension Scheme with matched contribution

Employee Assistance Program

Healthcare Cash Plan

Employee Perks platform

Free on-site parking

Full uniform provided

Access to LinkedIn Learning

Mentorship schemes

Regular social events

Qualifications

• Previous experience in aviation in a similar role required.
• Excellent interpersonal and customer service skills essential.
• Flexibility in shift timings and serious about safety.

Responsibilities

• Coordinate airport operations, ensuring smooth arrival and departure for clients.
• Provide exceptional customer service and assist with invoicing queries.
• Manage supplies and maintain cleanliness in VIP areas.

Skills

Customer Service

Interpersonal Skills

Aviation Knowledge

Schedule Management

IT Literacy

Tools

Microsoft Office

Job description

Guest Operations Specialist

Southampton

Who we are:

We are Signature Aviation, a global provider of VIP services to business and private aircraft customers with a heritage dating back to 1879. Business and private aircraft customers land their aircraft with us, and we do everything we can to deliver a truly exceptional service, we don’t just aim to please, we aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refueling and ground handling, to the owners and operators of private, business, military, and commercial aircraft.

We operate from more than 400 individual locations across North America, UK, Mainland Europe, and Asia. We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.

What you'll be doing:

As Guest Operations Specialist you will help coordinate the smooth running of our Airport base which includes liaising with aircraft operators, travel organizers, the airport authority, third-party suppliers, air crew, passengers and relevant authorities to co-ordinate the arrival and departure of our clients’ aircraft at the airport.

You will be the face of the business providing world class service to our customers, ensuring a smooth transition through our facility whilst safely delivering ground services to our customers’ aircraft.

Main Duties:

+ Assist the day to day operations of the base.
+ Provide exceptional customer service to all passengers, visitors and crew visiting the location.
+ Carry out ramp services as required for the operation (this will include services such as marshalling, towing, pushback, headset, toilet, water, fuel, baggage on load/offload, GPU, steps) as directed by the customer and supervisor.
+ Liaise with customers and provide information relevant to flight requirements.
+ Assist customers and suppliers with their invoicing queries and pro-actively look to cross check invoices to ensure accurate billing.
+ Assist the security team in preparing the screening of passengers and luggage
+ Guarantee the correct level of supplies such as tea, coffee, soft drinks and biscuits within VIP lounge areas are upheld and ensure the highest level of cleanliness and presentation of all VIP areas.

About You:

+ Previous experience within aviation in a similar role
+ Brilliant at managing schedules
+ Ability to work accurately under pressure in an operational environment
+ Excellent customer service skills
+ Understanding of VIP customer expectations and proven anticipation of needs
+ Flexibility of start and finish times within the shift pattern
+ Willingness to learn new skills, with full training provided
+ Excellent interpersonal skills
+ Qualifies to hold a full airport ID
+ Understanding of customs and immigration formalities
+ IT Literate and proficiency in using Microsoft Office programmes – Word, Excel, Outlook etc, with the ability to be trained on business-specific systems
+ Valid and clean driving licence
+ Serious about safety
+ Additional languages are desirable but not essential

What We Offer:

Our people are extremely important to us, so we offer a benefits package designed to motive and reward you, whilst considering your overall wellbeing and all-important work/life integration.

• Enhanced holiday entitlement

• Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%

• Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling

• Healthcare Cash Plan (Medicash)

• Access to an Employee Perks platform (shopping discounts)

• Free on-site parking (no bus)!

• Full uniform provided

• Full access to LinkedIn Learning and ongoing Training & Development Opportunities

• Global Development Scheme Opportunities

• Mentorship schemes

• Recognition programme - performance, going above and beyond, service

• Employee of the Month, Quarter & Year awards

• Volunteering / Charity Days

• Regular social events

• Enhanced Family Friendly Leave Policies