Guest Operations Specialist EDI

Signature Aviation Limited; City of Edinburgh; On-site; GBP 29,000; Full time

Job summary

A leading aviation services company in Edinburgh is seeking a Guest Operations Specialist. You'll coordinate smooth operations at the airport, ensuring excellent service during arrivals and departures. Key skills include strong interpersonal abilities, IT proficiency, and the ability to work under pressure. The role offers a competitive salary and a comprehensive benefits package that promotes well-being and work/life integration.

Benefits

Enhanced holiday entitlement

Defined Contribution Company Pension

24/7 Employee Assistance Program

Healthcare Cash Plan

Employee Perks platform

Free on-site parking

Full uniform provided

Training & Development Opportunities

Mentorship schemes

Recognition programme

Volunteering / Charity Days

Regular social events

Responsibilities

• Coordinate the smooth running of Edinburgh Airport base.
• Liaise with aircraft operators, travel organizers, and airport authority.
• Provide world class service to customers.

Skills

Ability to work accurately under pressure

Excellent interpersonal skills

IT literate, proficiency in Microsoft Office

Additional languages

Valid and clean driving licence

Job description

Guest Operations Specialist - Signature Aviation, Edinburgh FBO

Full-time, Permanent Contract

Salary: £29,000 per annum

Who we are:

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.

Signature provides a variety of benefits, programmes, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevatingthe communitieswhere we operateandempowering the next generation of aviation professionals.

Your new role:

As Guest Operations Specialist you will help coordinate the smooth running of our Edinburgh Airport base which includes liaising with aircraft operators, travel organizers, the airport authority, third-party suppliers, air crew, passengers and relevant authorities to co-ordinate the arrival and departure of our clients’ aircraft at the airport.

You will be the face of the business providing world class service to our customers, ensuring a smooth transition through our facility whilst safely delivering ground services to our customers’ aircraft, including towing and fuelling.

As you might expect a longer list of duties is in the HR file, but we can discuss this at interview stage, along with salary, benefits and everything else about this brilliant role.

About You:

• Ability to work accurately under pressure in an operational environment
• Excellent interpersonal skills
• IT Literate and proficiency in using Microsoft Office programmes – Word, Excel, PowerPoint etc.
• Additional languages are desirable
• Valid and clean driving licence

What We Offer:

Our people are extremely important to us, so we offer a benefits package designed to motive and reward you, whilst considering your overall wellbeing and all-important work/life integration.

• Enhanced holiday entitlement
• Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
• Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
• Healthcare Cash Plan (Medicash)
• Access to an Employee Perks platform (shopping discounts)
• Free on-site parking (no bus)!
• Full uniform provided
• Full access to LinkedIn Learning and ongoing Training & Development Opportunities
• Global Development Scheme Opportunities
• Mentorship schemes
• Recognition programme - performance, going above and beyond, service
• Employee of the Month, Quarter & Year awards
• Volunteering / Charity Days
• Regular social events
• Enhanced Family Friendly Leave Policies