Guest Operations Specialist EDI

Signature Aviation Limited; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading aviation services company as a Guest Operations Specialist at Edinburgh Airport. You'll coordinate the arrival and departure of VIP aircraft, ensuring a world-class customer experience. A mix of customer service and operational tasks awaits in this full-time, permanent role, with opportunities for training and professional development.

Benefits

Enhanced holiday entitlement

Defined Contribution Company Pension Scheme

Employee Assistance Program

Healthcare Cash Plan

Access to Employee Perks platform

Free on-site parking

Full uniform provided

Access to LinkedIn Learning

Global Development Scheme Opportunities

Regular social events

Qualifications

• Excellent customer experience delivery.
• Ability to work accurately under pressure.
• Organised and detail-oriented.

Responsibilities

• Coordinate smooth running of operations at Edinburgh Airport.
• Deliver excellent customer service to VIP clients.
• Oversee aircraft towing and fuelling operations.

Skills

Customer Service

Interpersonal Skills

Attention to Detail

IT Literacy

Flexibility

Tools

Microsoft Office

Job description

Guest Operations Specialist

Edinburgh

Are you looking for an opportunity that's a bit special and different?Have you got the experience, expertise and aptitude to provide a 5 star experience to VIP Customers?

If you are professional and courteous, with the ability to provide a world class service we'd love to hear from you. Aviation & travel experience would be advantageous, but not essential.

Role Info:

Guest Operations Specialist - Customer Service / Flight Support - VIP Aviation

Edinburgh Airport

Competitive Salary & Benefits Package

Permanent - Full time

Who we are:

We provide VIP services to business and private aircraft customers. They land their aircraft with us and we do everything we can to deliver a truly exceptional service … we don’t just aim to please, we aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refuelling and ground handling, to the owners and operators of private, business, military and commercial aircraft.

We are a FTSE 250 listed business with market capitalization of £3bn operating from more than 400 individual locations across North America, UK, Mainland Europe and Asia.

We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.

What you'll be doing:

As Guest Operations Specialist you will help coordinate the smooth running of our Edinburgh Airport base which includes liaising with aircraft operators, travel organizers, the airport authority, third-party suppliers, air crew, passengers and relevant authorities to co-ordinate the arrival and departure of our clients’ aircraft at the airport.

You will be the face of the business providing world class service to our customers, ensuring a smooth transition through our facility whilst safely delivering ground services to our customers’ aircraft, including towing and fuelling.

As you might expect a longer list of duties is in the HR file, but we can discuss this at interview stage, along with salary, benefits and everything else about this brilliant role.

About You:

• First and foremost - you know what an excellent customer experience looks like and you know how to deliver this
• Flexible - this is a multi-faceted role where you could be pouring drinks to approving an aircraft for boarding - No room for egos here
• Willingness to learn new skills, with full training provided both in the office and outdoors on the ‘ramp’ with aircraft
• Ability to work accurately under pressure in an operational environment
• Excellent interpersonal skills
• Valid and clean driving licence
• IT Literate and proficiency in using Microsoft Office programmes – Word, Excel, PowerPoint etc.
• You will be organised with a strong attention to detail
• Additional languages would be an advantage
• Previous experience with aviation, travel, luxury retail or hospitality would be advantageous
• HGV License would be desirable, otherwise you will be trained on this

What We Offer:

Our people are extremely important to us, so we offer a benefits package designed to motive and reward you, whilst considering your overall wellbeing and all-important work/life integration.

• Enhanced holiday entitlement
• Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
• Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
• Healthcare Cash Plan (Medicash)
• Access to an Employee Perks platform (shopping discounts)
• Free on-site parking (no bus)!
• Full uniform provided
• Full access to LinkedIn Learning and ongoing Training & Development Opportunities
• Global Development Scheme Opportunities
• Mentorship schemes
• Recognition programme - performance, going above and beyond, service
• Employee of the Month, Quarter & Year awards
• Volunteering / Charity Days
• Regular social events
• Enhanced Family Friendly Leave Policies

Interested? Apply here for a fast-track path to the Hiring Manager!