Guest Laundry & Linen Porter — Elevate Guest Comfort

Gonville Hotel Cambridge; Cambridge; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Hotel discounts

28 days holiday

Wagestream access

Referral bonus £250

Employee assistance line

Annual stayover after 1 year

Training and progression

Job summary

Gonville Hotel Cambridge is seeking a part-time Linen Porter to help maintain the highest standards of cleanliness across the hotel and support the laundry operation, reporting to the Head Housekeeper.

In this role you will welcome guests, ensure rooms and public areas are well presented, manage linen delivery, check quality, and strive to deliver an exceptional guest experience while adhering to our standards and core values.

Qualifications

• Outstanding customer service skills.
• Strong attention to detail and reliability.
• Able to work as part of a team and follow procedures.
• Willingness to uphold high standards of cleanliness.

Responsibilities

• Welcoming and acknowledging all guests; anticipating and addressing guests’ service needs.
• Ensuring guest rooms and public areas are presented to a high standard.
• Managing the laundry operation and ensuring linen is delivered on time; checking quality.
• Maintaining a high level of guest satisfaction in line with company values.

Skills

Customer service

Attention to detail

Team player

Reliability

Job description

Gonville Hotel Cambridge is seeking a part-time Linen Porter to help maintain the highest standards of cleanliness across the hotel and support the laundry operation, reporting to the Head Housekeeper.

In this role you will welcome guests, ensure rooms and public areas are well presented, manage linen delivery, check quality, and strive to deliver an exceptional guest experience while adhering to our standards and core values.