Guest Experience Waiter/Waitress – Pubs & Brasseries

The Red Deer, Horsham; Horsham; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

NMW + TRONC

Stepping Stones training

Employee Assistance Program

EarlyPay

Maternity & Paternity leave

Referral bonus £1,500

Food discounts 50%

Birthday gift

Long service recognition

Reward Gateway discounts

Cycle to Work

Job summary

Heartwood Collection in Horsham is seeking a passionate Waiter/Waitress to join our award-winning team. You’ll deliver warm, attentive service across cosy pubs and brasseries, helping guests feel at home while supporting high standards of food and hospitality.

No formal experience required, but a friendly personality and a willingness to learn will help you thrive. We offer training through our Stepping Stones programme, access to benefits, and a range of staff perks including discounts and

Qualifications

• People person with great interpersonal skills.
• Flexible, reliable, and passionate about delivering excellent service.
• Interest in great quality food and high standards.

Responsibilities

• Provide friendly, attentive service to guests.
• Assist with seating and drink orders.
• Contribute to a welcoming atmosphere and smooth service.

Skills

Interpersonal skills

Customer service

Flexible

Reliable

Hospitality enthusiasm

Job description

Heartwood Collection in Horsham is seeking a passionate Waiter/Waitress to join our award-winning team. You’ll deliver warm, attentive service across cosy pubs and brasseries, helping guests feel at home while supporting high standards of food and hospitality.

No formal experience required, but a friendly personality and a willingness to learn will help you thrive. We offer training through our Stepping Stones programme, access to benefits, and a range of staff perks including discounts and