Guest Experience Waiter/Waitress

Heartwood Collection; Cheltenham; Hybrid; GBP 12,000 - 15,000; Full time

Benefits offered by this job

National Living Wage + TRONC

Stepping Stones training programme

Employee Assistance Program

EarlyPay

Maternity & Paternity leave

Referral Bonus

Food discounts

Birthday gift

Long Service Recognition

Discounts via Reward Gateway

Cycle to Work Scheme

Job summary

Heartwood Collection is seeking a friendly Waiter/Waitress to join our award-winning group of pubs and brasseries. You’ll be serving guests with warmth, accuracy, and a passion for great seasonal dishes across our growing estate.

We offer progression opportunities, training, and benefits including a referral bonus and staff discounts. With over 40 locations now and plans to expand, you’ll join a lively hospitality family with room to grow.

Qualifications

• Be a people person with great interpersonal skills and love making guests feel special
• Be flexible, reliable, and passionate about delivering excellent service
• Have an interest in great quality food and high standards

Skills

People skills

Interpersonal skills

Flexibility

Reliability

Guest service

Job description

Heartwood Collection is seeking a friendly Waiter/Waitress to join our award-winning group of pubs and brasseries. You’ll be serving guests with warmth, accuracy, and a passion for great seasonal dishes across our growing estate.

We offer progression opportunities, training, and benefits including a referral bonus and staff discounts. With over 40 locations now and plans to expand, you’ll join a lively hospitality family with room to grow.