Guest Experience Waiter: 5-Star Service & Perks

Virgin Hotels Edinburgh; Greater London; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Birthday day off

Extra holiday days

Health cash plan

Wagestream pay access

Discounted room rates

Teammate meals

Employee Assistance Program

Cycle2Work

Volunteer leave

Code membership

Job summary

Virgin Hotels London-Shoreditch is seeking a Waiter with a passion for exceptional service and a warm, welcoming manner. The role focuses on casual, natural service and ensuring beverages are served to the highest standards while meeting guest needs.

You will work in a lively setting, guide guests through the hotel and city, check IDs for age, manage cash in POS, and maintain a clean, hygienic work area. Fluent English and 1–2 years’ experience in a full‑service restaurant are preferred.

Qualifications

• Fluent English and ability to converse at all levels.
• 1–2 years’ experience in a full-service restaurant or lounge.
• Current right to work in the UK.

Responsibilities

• Serve beverages efficiently while meeting standards and guest requirements.
• Show warmth and a genuine hospitality mindset to create an exceptional guest experience.
• Prep the restaurant daily, maintain it during the shift and clean it nightly for the next shift.
• Stock the restaurant with supplies and keep glassware cleaned and napkins folded.
• Enter orders into the POS and handle cash following company policies.
• Guide guests through aspects of the hotel and city, ensuring age checks when needed.
• Maintain a clean, hygienic, and organised work environment and sanitise tables.
• Demonstrate a 5-star service mindset throughout the guest journey.

Skills

Fluent English

Customer service

Communication

Job description

Virgin Hotels London-Shoreditch is seeking a Waiter with a passion for exceptional service and a warm, welcoming manner. The role focuses on casual, natural service and ensuring beverages are served to the highest standards while meeting guest needs.

You will work in a lively setting, guide guests through the hotel and city, check IDs for age, manage cash in POS, and maintain a clean, hygienic work area. Fluent English and 1–2 years’ experience in a full‑service restaurant are preferred.