Guest Experience Team Member

TN United Kingdom; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a vibrant team as a Guest Experience Team Member at a leading leisure company. This role is all about making guests feel welcomed and valued from the moment they arrive. You will prepare welcome packs, provide warm greetings, and share local insights to enhance their stay. With a focus on customer satisfaction, you'll collaborate with your team to ensure a memorable experience. Enjoy perks like discounts on food and leisure facilities, along with training opportunities to grow your skills. If you have a friendly demeanor and a passion for hospitality, this is the perfect opportunity for you.

Benefits

Free use of Leisure Facilities

Up to 50% Discount off food

20% Discount in shops

Corporate Box at O2 Arena

Fantastic Discounts with national Brands

Reward & Recognition Schemes

Fully funded qualifications

Health, Mind & Money Support Programme

Enhanced family friendly policies

Qualifications

• No prior experience required; training will be provided.
• Positive attitude and customer-focused approach are essential.

Responsibilities

• Prepare Welcome Packs and greet guests upon arrival.
• Provide hospitality through courtesy check-in calls.
• Address guest queries and concerns effectively.

Skills

Customer Service

Communication

Hospitality

Job description

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Guest Experience Team Member, Lancashire

Client: Haven

Location: Lancashire, United Kingdom

Job Category: Retail

-

EU work permit required:

Yes

Job Reference:

28b0f48cb110

Job Views:

4

Posted:

28.04.2025

Expiry Date:

12.06.2025

Job Description:

Come and join our One Great Team here at Haven as a Guest Experience Team Member!

As part of our Guest Experience Team, you will:

1. Prepare Welcome Packs to warmly greet our guests upon their arrival
2. Extend a warm welcome to guests as they arrive at our bustling reception area
3. Extend hospitality through courtesy check-in calls, ensuring guests feel appreciated and attended to from the moment they arrive
4. Share your insider's knowledge of the local area with our guests, enriching their stay with tips and recommendations for an unforgettable experience
5. Collaborate seamlessly with our team to swiftly and effectively address any queries or concerns our guests may have, ensuring their comfort and satisfaction throughout their stay

What’s In It For You?

• Free use of our Leisure Facilities, including swimming pool
• Up to 50% Discount off food on Park and 20% discount in our shops
• Opportunity to use our Corporate Box at the O2 Arena
• Fantastic Discounts with many national Brands & Retailers
• 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels
• Reward & Recognition Schemes
• Training and development opportunities including fully funded qualifications
• Fantastic Health, Mind & Money Support Programme
• Enhanced family friendly policies and pay* (eligibility criteria applied)

Pay Rates: £16 to £17, £18 to £20, £21+ per hour

Experience and Qualifications

You don’t need experience to join our Guest Experience Team. You may already have experience in Hospitality, Customer Service or Guest Relations but if not, that’s ok! We will provide the training and support required to ensure you are great at what you do. All we are looking for is:

• A warm and welcoming communicator, always keeping a positive attitude, even in tricky situations.
• Being customer-focused is crucial because you'll be our guests' main point of contact.
• Your warmth and ability to handle anything with a smile will ensure our guests feel truly cared for and valued.

Who are we?

We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 team members and 39 beautiful seaside locations, with our HQ based in Hemel Hempstead.

What’s it like to work with us?

Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which values and supports every team member. We prioritize openness and transparency, allowing our team members to be their authentic selves.

Working hours are on a rota over a 7-day period and could include evenings and weekends (depending on role). We aim to offer flexibility where we can, including full or part-time hours.

We would love to hear from you