Guest Experience Supervisor (Hiring Immediately)

JR United Kingdom; Nechells; On-site; GBP 30,000 - 40,000; Full time

Job summary

A renowned hospitality provider is seeking a Guest Experience Supervisor in Birmingham to oversee exceptional guest experiences during events. This role involves coordinating services, managing teams, ensuring high-quality offerings, and enhancing customer satisfaction. The ideal candidate will have proven experience in hospitality management, strong leadership skills, and a passion for delivering outstanding service.

Qualifications

• Proven hospitality or event management experience overseeing large-scale events.
• Excellent verbal and written communication, negotiation, and conflict resolution skills.
• Strong multitasking abilities and attention to detail.

Responsibilities

• Coordinate event logistics and collaborate with internal teams.
• Lead and train diverse hospitality teams to enhance guest experiences.
• Manage catering services and ensure compliance with health and safety regulations.

Skills

Communication Skills

Leadership

Organizational Skills

Customer Focus

Problem-Solving Skills

Job description

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Guest Experience Supervisor (Hiring Immediately), Birmingham (Aston)

Client: Compass Group

Location: Birmingham (Aston), United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

Job Description:

The overall purpose of a hospitality manager/duty manager is to ensure the seamless execution of exceptional guest experiences during events and functions hosted at the venue. Responsible for overseeing various aspects of hospitality, the manager plays a pivotal role in coordinating and optimizing services to meet and exceed guest expectations. This includes managing catering and dining services, ensuring high-quality food and beverage offerings, and maintaining the overall ambiance of hospitality areas. The manager collaborates with teams such as catering staff, event planners, and facility personnel to guarantee that all aspects of hospitality align with Levy standards and specific event requirements. Additionally, they focus on customer satisfaction, addressing concerns promptly, and seeking continuous improvement. A hospitality manager at Aston Villa acts as a key link between the venue and its patrons, contributing to the positive reputation and success of the events.

Key Responsibilities:

1. Event Planning and Coordination:
   • Collaborate with event planners and internal teams to understand requirements.
   • Develop hospitality plans aligned with event logistics.
   • Coordinate with departments like catering, facilities, and A/V teams.
2. Staff Management and Leadership:
   • Lead and motivate a diverse hospitality team.
   • Conduct regular meetings, communicate expectations, and provide training.
   • Foster a positive, customer-centric work environment.
3. Catering and Food & Beverage Services:
   • Oversee catering, ensuring high-quality offerings.
   • Manage inventory to minimize waste and control costs.
4. Guest Experience Enhancement:
   • Enhance guest experiences through top service and attention to detail.
   • Address feedback and concerns promptly.
   • Implement creative solutions for personalization.
5. Budget Management:
   • Develop and monitor budgets.
   • Identify cost-saving opportunities.
   • Provide financial reports to management.
6. Compliance and Health & Safety:
   • Ensure compliance with regulations.
   • Develop safety protocols.
   • Stay updated on regulations and adjust practices.
7. Technology and Software Use:
   • Utilize management software for planning and tracking.
   • Implement technological solutions for registration and feedback.
8. Client and Vendor Relations:
   • Build relationships with clients and vendors.
   • Act as main contact for inquiries.
   • Stay updated on industry trends.
   • Lead post-event debriefs for improvements.
9. Flexibility and Crisis Management:
   • Adapt to changing event dynamics.
   • Manage high-pressure situations with contingency plans.

What You'll Bring:

• Experience: Proven hospitality or event management experience, overseeing large-scale events and catering operations.
• Communication Skills: Excellent verbal and written skills, negotiation, and conflict resolution.
• Leadership: Ability to inspire and manage diverse teams, recruit, train, and develop staff.
• Organizational Skills: Strong multitasking, attention to detail, and project management abilities.
• Customer Focus: Passion for delivering outstanding guest experiences.
• Flexibility and Adaptability: Ability to work under pressure, including evenings and weekends.
• Industry Knowledge: Up-to-date with hospitality and event industry trends.
• Problem-Solving Skills: Analytical skills for quick decision-making and issue resolution.
• Commitment to Excellence: High standards of service and continuous improvement.

Levy, part of the Compass Group, works at premier venues, delivering exceptional food, drink, and hospitality experiences. Our partnerships include Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, SEC, and ExCel London. We are passionate about sustainable sourcing, wellbeing, diversity, and inclusion, aiming for Net Zero by 2027. We are also proud partners of the British Paralympic Association and pay at least the Real or London Living Wage to our team members.