Guest Experience Steward: Public Areas & Rooms (Night Shift)

Warner Hotels; Rhyl; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

60% discounted food onsite

Pension scheme

Career development through external (Q

28 days annual leave

Cycle to Work Scheme

Help @ Hand from Unum

Life Assurance

Free Car Parking onsite

Family Friendly policies

Refer a friend scheme

Aslan rewards portal

Discounts platform

Access wages on demand

Employee Assistance Programme

L&G Care Concierge

Glow Getters and Long Service Awards

Job summary

Warner Hotels Group at Bodelwyddan Castle in North Wales is seeking a Housekeeping Team Member to deliver high standards of cleanliness and guest comfort. You will work across public spaces and guest rooms, ensuring a welcoming, safe environment for all guests.

The role includes night security patrols, reporting any issues to managers, and supporting overnight operations. Training is provided for newcomers, with strong benefits and development opportunities.

Qualifications

• Willing to train newcomers to housekeeping.

Responsibilities

• Complete public area cleaning: lounges, corridors, reception, toilets and guest spaces.
• Carry out night security patrols across the hotel and grounds.
• Monitor and report security concerns, incidents, hazards or maintenance issues to management.
• Support overnight operations and respond to guest requests as required.
• Clean and prepare guest bedrooms, bathrooms and suites to standards.
• Change bed linens, make beds and replace towels and amenities.
• Vacuum, dust, mop and empty bins.
• Report maintenance issues or lost property to Housekeeping Supervisor/Manager.
• Restock cleaning trolleys and manage linen stock levels.
• Follow all health, safety and hygiene guidelines.
• Any other tasks as requested by the line manager.

Job description

Warner Hotels Group at Bodelwyddan Castle in North Wales is seeking a Housekeeping Team Member to deliver high standards of cleanliness and guest comfort. You will work across public spaces and guest rooms, ensuring a welcoming, safe environment for all guests.

The role includes night security patrols, reporting any issues to managers, and supporting overnight operations. Training is provided for newcomers, with strong benefits and development opportunities.