Guest Experience Shift Leader (Hospitality)

Gusto Italian; Cheadle Hulme; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Friends and family discount

Service charge

Wagestream access

Discounted room rates

Shift meals

Wine at cost

Employee Assistance Programme

Staff socials

Future Leaders development

Length of service rewards

Job summary

Gusto Italian in the United Kingdom is seeking a confident Duty Manager to lead shifts, keep service running smoothly and drive guest satisfaction.

You will own shifts, support the front of house team, coordinate with the kitchen, and address issues promptly while upholding high standards across busy service periods.

The role offers generous perks including staff discounts, a service charge on top of pay, Wagestream access and development opportunities.

Qualifications

• Experience supervising hospitality teams and shifts.
• Strong planning and communication abilities.
• Confident in a busy, service-driven setting.

Responsibilities

• Lead and manage shifts effectively
• Brief and support the front of house team
• Coordinate closely with the kitchen team
• Monitor service standards and guest satisfaction
• Address issues promptly and professionally

Skills

Supervisory experience

Organisational skills

Communication skills

Fast-paced environment

Job description

Gusto Italian in the United Kingdom is seeking a confident Duty Manager to lead shifts, keep service running smoothly and drive guest satisfaction.

You will own shifts, support the front of house team, coordinate with the kitchen, and address issues promptly while upholding high standards across busy service periods.

The role offers generous perks including staff discounts, a service charge on top of pay, Wagestream access and development opportunities.