Guest Experience Shift Lead — Flexible Hours, Discounts

Mitchells & Butlers plc; Maidstone; Hybrid; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Flexible shifts

33% brand discounts across our brands

20% discount for friends and family

Wagestream access

Team socials

Free shares

Pension

28 days paid holiday

High-street shopping discounts

Employee helpline

Job summary

Toby Carvery in Maidstone, part of Mitchells & Butlers, is hiring a Shift Supervisor to lead daily operations, welcome guests and mentor the team. You’ll champion great service and training, keeping standards high and ensuring a friendly, efficient dining experience.

Join a culture that values fun, high guest satisfaction and a collaborative team vibe, with flexible shifts and employee benefits across the group.

Qualifications

• Hospitality experience preferred
• Experience supervising a team during a shift
• Strong customer service focus and communication skills
• Ability to train staff and maintain service standards

Responsibilities

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team
• Be a shift leader
• Be a role model for your teams, helping with their training
• Maintain high standards of cleanliness and safety

Skills

Team leadership

Customer service

Staff training

Hospitality

Job description

Toby Carvery in Maidstone, part of Mitchells & Butlers, is hiring a Shift Supervisor to lead daily operations, welcome guests and mentor the team. You’ll champion great service and training, keeping standards high and ensuring a friendly, efficient dining experience.

Join a culture that values fun, high guest satisfaction and a collaborative team vibe, with flexible shifts and employee benefits across the group.