Guest Experience & Services Manager

Delta Hotels; Newcastle upon Tyne; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Marriott Discount Card

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Delta Hotels in Newcastle upon Tyne is seeking a dedicated Guest Services professional to help deliver exceptional hospitality. The role focuses on supervising guest services, supporting a high standard of service, and ensuring smooth check-ins and check-outs for a seamless guest experience.

You will handle inquiries, manage staff, and collaborate with departments to meet guest needs while upholding Marriott's standards of quality and service.

Qualifications

• Minimum 1 year of experience in a customer service role.

Responsibilities

• Oversee daily operationsof guest services and ensure smooth, efficient service.
• Manage and train guest service staff to maintain high standards of customer service.
• Coordinate guest check-ins and check-outs with accuracy and efficiency.
• Handle guest inquiries and complaints professionally and resolve issues promptly.
• Maintain cleanliness and organization in all guest service areas.
• Ensure safety and hygiene protocols are followed to maintain a safe environment.
• Maintain accurate records of guest interactions and staff performance.
• Assist with inventory management and ordering supplies as needed.
• Implement improvements based on guest feedback to enhance experience.
• Collaborate with other departments to fulfill guest requests and ensure smooth operations.

Skills

Customer service

Job description

Delta Hotels in Newcastle upon Tyne is seeking a dedicated Guest Services professional to help deliver exceptional hospitality. The role focuses on supervising guest services, supporting a high standard of service, and ensuring smooth check-ins and check-outs for a seamless guest experience.

You will handle inquiries, manage staff, and collaborate with departments to meet guest needs while upholding Marriott's standards of quality and service.