Guest Experience & Service Specialist

Genting Casinos UK Ltd.; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Online Discount portal

Flexible benefits selection

Life Cover

Pension

Discounts across Resorts World and NEC

Uniform provided

Free on-site parking

Employee Assistance Programme

Job summary

Genting Resorts World Birmingham is seeking an enthusiastic Hospitality Team Member to join the Sports Bar team. The role requires flexibility for weekends, nights and bank holidays, with responsibilities spanning customer care, till operation, serving, and maintaining high hygiene standards.

We offer a range of flexible benefits, life cover, pension and staff discounts across Genting properties. A vibrant, fast-paced environment awaits with opportunities for progression and engagement events.

Qualifications

• Exceptional customer care and adherence to procedures.
• Team player contributing to continuous improvement.
• Experience with till operations and cash handling.
• Waiting tables and cleaning duties to maintain hygiene.

Responsibilities

• Provide exceptional customer service and attend to guest needs.
• Operate tills and handle cash accurately.
• Wait tables and clear cutlery and glasses after use.
• Maintain cleanliness across casino areas and dining spaces.
• Identify food and beverage requirements proactively.
• Adhere to health, safety and hygiene regulations.

Skills

Customer service

Cash handling

Teamwork

Hospitality knowledge

Job description

Genting Resorts World Birmingham is seeking an enthusiastic Hospitality Team Member to join the Sports Bar team. The role requires flexibility for weekends, nights and bank holidays, with responsibilities spanning customer care, till operation, serving, and maintaining high hygiene standards.

We offer a range of flexible benefits, life cover, pension and staff discounts across Genting properties. A vibrant, fast-paced environment awaits with opportunities for progression and engagement events.