Hospitality Team Member - 40 hours per week

Genting Casinos UK Ltd.; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Online Discount portal

Flexible benefits selection

Life Cover

Pension

Discounts across Resorts World and NEC

Uniform provided

Free on-site parking

Employee Assistance Programme

Job summary

Genting Resorts World Birmingham is seeking an enthusiastic Hospitality Team Member to join the Sports Bar team. The role requires flexibility for weekends, nights and bank holidays, with responsibilities spanning customer care, till operation, serving, and maintaining high hygiene standards.

We offer a range of flexible benefits, life cover, pension and staff discounts across Genting properties. A vibrant, fast-paced environment awaits with opportunities for progression and engagement events.

Qualifications

• Exceptional customer care and adherence to procedures.
• Team player contributing to continuous improvement.
• Experience with till operations and cash handling.
• Waiting tables and cleaning duties to maintain hygiene.

Responsibilities

• Provide exceptional customer service and attend to guest needs.
• Operate tills and handle cash accurately.
• Wait tables and clear cutlery and glasses after use.
• Maintain cleanliness across casino areas and dining spaces.
• Identify food and beverage requirements proactively.
• Adhere to health, safety and hygiene regulations.

Skills

Customer service

Cash handling

Teamwork

Hospitality knowledge

Job description

We are currently looking for an enthusiastic Hospitality Team Member to join our vibrant team at Sports Bar! Candidates must be fully flexible to work a variety of shifts; including weekends, nights and bank holidays.

Key competencies and duties include:

• Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes, health & safety and hygiene regulations.
• Being an effective team player who contributes to continuous business improvement.
• Till operation and cash handling.
• Waiting tables and clearing of cutlery and glasses from customers, ensuring all items are washed/cleaned and stored correctly.
• Identify any food and beverage requirements using a proactive approach where appropriate.
• Ensuring all areas of the casino areas are always kept clean and tidy.

What we offer:

• Online Discount portal
• A range of “flexible benefits”* you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
• Life Cover
• Numerous discounts across Resorts World Birmingham and the NEC Campus
• Discounts across the wider Genting UK brand
• Discounted on-site gym membership
• Discounted bus and rail passes with National Express
• Pension
• Uniform provided
• Employee Assistance Programme
• Free on-site parking
• Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex.

As we love to have fun, we run a number of Company funded engagement events for our people to get involved in each year.

We also continually looks at ways to reward and engage our employees through things like Lifestyle Vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal Genting Academy.

*subject to eligibility

Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, High Line Bar, The World Bar, The Sports Bar and a thriving meeting and events business. Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast-paced working environment.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.