Guest Experience & Service Associate

Parmarstores; St Albans; On-site; GBP 20,000 - 25,000; Full time

Job summary

A retail store in St Albans is looking for a Customer Service Associate to ensure guests receive prompt service. Duties include managing transactions, food preparation, and maintaining store cleanliness. Candidates should be at least 16 years old, with a high school diploma preferred. Training will be provided. Excellent communication and teamwork skills are essential.

Qualifications

• High School diploma or equivalent preferred
• Must be at least 16 years of age
• Must successfully complete company training

Responsibilities

• Maintain store as per management while providing excellent customer service
• Complete customer transactions and collect payment
• Ensure compliance with age-restricted products
• Prepare food and beverage according to customer expectations
• Maintain store and register area cleanliness
• Ensure all deliveries adhere to company policy
• Maintain a safe environment according to safety methods
• Record time worked and complete daily paperwork

Job description

Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service.

As a Customer Service Associate you will need to have a strong commitment to teamwork, good communication skills and can adaptable well to change.

Customer Service Associates are responsible for:

• Maintaining store to the needs of management while giving excellent customer service to each guest
• Completing customer transactions by scanning product or manually keying price into register, finalizing sale and collecting payment from customer
• Ensure compliance with age restricted products such as tobacco, alcohol and lottery
• Prepare food and beverage in a manner to meet customer expectations while following proper safe food handling procedures
• Maintain a clean and organized store, register area and backroom
• Maintain cleanliness outside of the store
• Ensure all deliveries are made according to company policy
• Maintain safe/secure environment adhering to company safety methods
• Properly record time worked
• Complete daily paperwork/record-keeping

Education and Experience:

• High School diploma or equivalent preferred

Requirements:

• Must be at least 16 years of age
• Must successfully complete company training

Physical Requirements:

• Ability to traverse all parts of the location quickly
• Prolonged periods of standing on a hard surfaced floor
• Must be able to lift, push and pull up to 25 pounds at a time

Customer Service Associates will be provided with the following: