Guest Experience & Sales Leader

ALO YOGA; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading wellness retailer is seeking a Sales & Service Lead to elevate the guest experience. This full-time position involves leading a high-performing team, managing business operations, and ensuring exceptional customer service. The ideal candidate has prior experience in a client-centric environment, demonstrated leadership skills, and a passion for maintaining a positive team culture. Applicants must be available for flexible scheduling, including weekends.

Qualifications

• Prior work experience in a client-centric, sales environment.
• Proven leadership capabilities demonstrating excellent decision making.
• Self-motivated with a desire to achieve results individually and as a team.

Responsibilities

• Lead exceptional guest experience on the floor.
• Manage reporting, budgets, expenses, and vendor relationships.
• Inspire staff in daily operations and guest experience.

Skills

Client-centric experience

Leadership capabilities

Interpersonal skills

Written communication skills

Job description

A leading wellness retailer is seeking a Sales & Service Lead to elevate the guest experience. This full-time position involves leading a high-performing team, managing business operations, and ensuring exceptional customer service. The ideal candidate has prior experience in a client-centric environment, demonstrated leadership skills, and a passion for maintaining a positive team culture. Applicants must be available for flexible scheduling, including weekends.