Guest Experience Receptionist (Hospitality)

DoubleTree by Hilton London Angel Kings Cross; Greater London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Staff discounts

Career progression

Job summary

DoubleTree by Hilton London Angel Kings Cross is seeking a friendly receptionist to join our fast-paced hospitality team. You will welcome guests, check them in and out, respond to queries, and promote hotel services.

The role is based at the Angel Kings Cross property in London and involves a 40-hour week under a fixed-term contract. The position requires excellent customer service, IT competence, a team mindset, and the ability to work under pressure.

Qualifications

• Passionate and willingness to learn.
• Exceptional customer service—someone who can make our guests smile.
• A true team player.
• A competent level of IT proficiency.
• The ability to work under pressure.

Responsibilities

• Check-In to Check-Out service and guest support.
• Assist with guest queries in a timely manner.
• Demonstrate knowledge of room categories, rates, packages and hotel services.
• Maximise room occupancy and promote hotel services and facilities.
• Ensure compliance with security, fire regulations and health & safety.

Skills

Passion & learning

Exceptional customer service

Team player

IT proficiency

Ability to work under pressure

Job description

DoubleTree by Hilton London Angel Kings Cross is seeking a friendly receptionist to join our fast-paced hospitality team. You will welcome guests, check them in and out, respond to queries, and promote hotel services.

The role is based at the Angel Kings Cross property in London and involves a 40-hour week under a fixed-term contract. The position requires excellent customer service, IT competence, a team mindset, and the ability to work under pressure.