Guest Experience & Operations Leader

Museum of Illusions; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

Museum of Illusions in London seeks a Guest Services Manager to lead floor operations, support the General Manager, and ensure outstanding guest experiences. This role sits within the Duty Manager structure with enhanced leadership responsibilities and real-time problem solving.

You will forecast staffing, train new staff, manage schedules, and oversee FOH and retail inventory. The successful candidate has 5+ years in leadership within entertainment, strong budgeting skills, and excellent

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 5 years in a similar role with the same or similar key responsibilities.
• Proven leadership experience in the entertainment industry.
• Strong budgeting and P&L responsibilities.
• Exceptional communication and interpersonal skills.

Responsibilities

• Schedule weekend and holiday work and create weekly rosters.
• Support interview, onboarding, and training of new staff.
• Forecast, schedule and staff the museum efficiently based on trends and projected volume.
• Oversee front-of-house and retail inventory and audits.
• Represent the museum professionally at events and partnerships.
• Assist the General Manager with operational plans and improvements.
• Ensure guest experience standards and staff engagement.

Skills

Leadership

Budgeting & P&L

Communication

People management

Organization

Analytical thinking

Adaptability

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Museum of Illusions in London seeks a Guest Services Manager to lead floor operations, support the General Manager, and ensure outstanding guest experiences. This role sits within the Duty Manager structure with enhanced leadership responsibilities and real-time problem solving.

You will forecast staffing, train new staff, manage schedules, and oversee FOH and retail inventory. The successful candidate has 5+ years in leadership within entertainment, strong budgeting skills, and excellent