Guest Experience Manager - Ultra-Luxury Resort, Saudi Arabia

COREcruitment; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

Join a prestigious ultra-luxury resort in Saudi Arabia as a Guest Experience Manager. You will curate exceptional experiences for high-profile guests, ensuring service excellence and collaboration across departments. This role requires a passion for hospitality, emotional intelligence, and experience in luxury environments.

Benefits

Luxury accommodation

Full expat benefits

Relocation supported

Qualifications

• Minimum 3–5 years in guest relations or experience roles in ultra-luxury hotels or resorts.
• Experience with VVIPs, UHNWIs, or royalty preferred.
• Fluency in English required; Arabic or additional languages are a plus.

Responsibilities

• Lead and oversee the full guest journey from pre-arrival to post-departure.
• Create tailored guest experiences based on preferences and cultural expectations.
• Train and mentor teams in luxury etiquette and storytelling.

Skills

Emotional intelligence

Cultural sensitivity

Luxury service standards

Communication

Job description

Guest Experience Manager – Ultra-Luxury Resort, Saudi Arabia

Location: Saudi Arabia
Package: Competitive tax-free salary + luxury accommodation + full expat benefits
Contract Type: Full-time | Live-in | Relocation supported

Are you passionate about creating unforgettable moments for high-profile guests? This is a rare opportunity to join one of the world’s most exclusive ultra-luxury resorts, set in a breathtaking and visionary destination on the Red Sea coast of Saudi Arabia.

As Guest Experience Manager, you will be the face of exceptional hospitality — curating personalised, seamless, and emotionally engaging experiences for an elite global clientele.You'll work closely with VIP services, butlers, and resort leadership to set a new standard in service excellence.

Key Responsibilities

• Lead and oversee the full guest journey — from pre-arrival to post-departure

• Create tailored guest experiences based on preferences, profiles, and cultural expectations

• Champion luxury service standards across all departments

• Collaborate with front office, butler services, F&B, and wellness to ensure elevated guest satisfaction

• Handle VIP requests and complex service recovery with finesse and discretion

• Train and mentor teams in emotional intelligence, luxury etiquette, and storytelling

What We’re Looking For

• Minimum 3–5 years in a guest relations or butler/experience role within ultra-luxury hotels or resorts

• Experience working with VVIPs, UHNWIs, or royalty preferred

• Strong cultural sensitivity, emotional intelligence, and professional presence

• Fluency in English required; Arabic or additional languages are a plus

• Confident, warm communicator with a sincere passion for service

• Thrives in remote or developing destinations with a high standard of living