Guest Experience Manager North UK

Melia Hotels International S.A.(Meliá); Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a prestigious team as a Guest Experience Manager, where your passion for hospitality will shine. In this dynamic role, you will elevate guest experiences across multiple locations, ensuring personalized stays and seamless service. With opportunities for growth and development, you will innovate guest services and uphold the highest standards of excellence. This is your chance to be part of a global family that values every member, offering competitive salary and benefits that support your career journey. If you thrive in a fast-paced environment and have a keen eye for detail, apply now and make a difference!

Benefits

29 days’ holiday including 8 public holidays

Contributory pension scheme

Refer a friend bonus: £500

Discounted dental and health cover

Great discounts with Melia Hotels Worldwide

Personal Development programs

Awards and Recognition Programs

Career growth opportunities

High street discounts

Meals on duty

Qualifications

• 3+ years in a similar role within hospitality.
• Deep understanding of hotel operations and brand strategies.

Responsibilities

• Personalize guest stays and exceed expectations.
• Develop innovative experiences and services.

Skills

Customer Experience Management

Organizational Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Education

Experience in Hospitality Industry

Tools

Customer Experience Management Tools

Job description

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Area: Guest Experience and Customer Service

Location:

Manchester, GB

“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you

Guest Experience Manager #LI-IV1

Are you passionate about creating unforgettable guest experiences? Join our prestigious team as a Guest Experience Manager looking afterINNSiDE by Melia hotels in North UK (Manchester, Liverpool, Newcastle)You'll be the driving force behind ensuring our guests' stays are personalised, seamless, and exceed their highest expectations. In this dynamic role, you'll innovate guest services, and uphold the highest standards of excellence. If you thrive in a fast-paced environment and have a keen eye for detail, we want you to be the face of our brand and elevate our guest experience to new heights!

**Competitive Salary plus Bonus**

Responsibilities will include, but are not limited to:

• Customer Experience: Personalise guest stays, anticipate needs, and exceed expectations using customer experience management tools.
• Digital Experience: Define and implement guests' digital experience according to our global strategy.
• Incident Management: Handle customer incidents following established protocols.
• Sensory Architecture: Develop and implement strategies for lighting, decoration, aroma, and piped music.
• Experience & Event Programs: Define and implement strategies for guest experiences and events
• Innovative Experiences: Develop innovative experiences and services to keep the hotel at the forefront.
• Product Customisation: Adapt standards to local customisation needs.

What We’re Looking For:

• Based in Manchester or Liverpool(responsible for properties in Manchester, Liverpool, and Newcastle).
• 3+ years of experience in a similar rolewithin the hospitality industry.
• Exceptional written & spoken English(Spanish is a plus!).
• Deep understanding of hotel operations, brand strategies, and customer experience tools.
• Ability to travel
• Strong organisational, analytical, and problem-solving skills.
• Excellent communication and service-oriented mindset.

Ready to Elevate Guest Experiences?If you're a passionate and strategic thinker with a love for hospitality, apply now and join us in creating unforgettable experiences for our guests!

Because belonging to the great Meliá family is being VIP

• Holidays: 29 days’ holiday including 8 public holidays
• Contributory pension scheme
• Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)
• Discounted dental and health cover with HSF
• Great discounts with Melia Hotels Worldwide: (Friends & families discounts)
• Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
• Awards and Recognition Programs: Joina culture of recognition and reward, with loyalty bonuses and referral incentives
• Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
• High street discounts: with Perks at Work
• Meals on duty, Payday Parties and Laundry

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application " page.

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