Guest Experience Manager North UK

Meliá Hotels International; Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Guest Experience Manager, where your passion for hospitality will shine! You'll oversee guest experiences across multiple locations, ensuring every stay is personalized and exceeds expectations. This dynamic role requires innovation in guest services and a keen eye for detail. With opportunities for growth and a supportive environment, you'll be pivotal in creating unforgettable experiences for guests. If you're ready to elevate guest experiences and thrive in a fast-paced setting, this is the perfect opportunity for you!

Benefits

29 days holiday including public holidays

Contributory pension scheme

£500 Refer a friend bonus

Discounted dental and health cover

Friends & family discounts

Unlimited access to online learning platforms

Loyalty bonuses and referral incentives

Career growth opportunities

High street discounts

Meals on duty

Qualifications

• 3+ years of experience in guest experience management in hospitality.
• Strong understanding of hotel operations and brand strategies.

Responsibilities

• Personalize guest stays and anticipate needs using management tools.
• Define and implement guests' digital experiences.

Skills

Customer Experience Management

Organizational Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Education

Hospitality Management Degree

Tools

Customer Experience Tools

Job description

“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and be part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá, as we are proud of you.

Guest Experience Manager #LI-IV1

Are you passionate about creating unforgettable guest experiences? Join our prestigious team as a Guest Experience Manager, overseeing INNSiDE by Meliá hotels in North UK (Manchester, Liverpool, Newcastle). You'll be the driving force behind ensuring our guests' stays are personalized, seamless, and exceed their highest expectations. In this dynamic role, you'll innovate guest services and uphold the highest standards of excellence. If you thrive in a fast-paced environment and have a keen eye for detail, we want you to be the face of our brand and elevate our guest experience to new heights!

Competitive Salary plus Bonus

Responsibilities include:

• Personalize guest stays, anticipate needs, and exceed expectations using customer experience management tools.
• Define and implement guests' digital experience according to our global strategy.
• Handle customer incidents following established protocols.
• Develop and implement strategies for lighting, decoration, aroma, and piped music.
• Define and implement strategies for guest experiences and events.
• Develop innovative experiences and services to keep the hotel at the forefront.
• Adapt standards to local customization needs.

What We’re Looking For:

• Based in Manchester or Liverpool, responsible for properties in Manchester, Liverpool, and Newcastle.
• 3+ years of experience in a similar role within the hospitality industry.
• Exceptional written & spoken English (Spanish is a plus!).
• Deep understanding of hotel operations, brand strategies, and customer experience tools.
• Ability to travel.
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication and service-oriented mindset.

Ready to Elevate Guest Experiences? If you're passionate and strategic with a love for hospitality, apply now and join us in creating unforgettable experiences for our guests!

Because belonging to the great Meliá family is being VIP

• Holidays: 29 days’ holiday including 8 public holidays
• Contributory pension scheme
• Refer a friend bonus: £500 (subject to successfully completing 6 months’ probation)
• Discounted dental and health cover with HSF
• Great discounts with Meliá Hotels Worldwide: (Friends & family discounts)
• Personal Development: Programs designed to support your career from the start, with unlimited access to online learning platforms.
• Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives.
• Career growth: Opportunities to progress and access a network of over 350 hotels worldwide (subject to local right to work rules).
• High street discounts: with Perks at Work.
• Meals on duty, Payday Parties, and Laundry

At Meliá, we are all VIP

Great professionals who make everyday life easier and exceptional. Working at Meliá offers constant growth and a chance to create your future wherever you want.

Our warmth, proximity, and passion make working at Meliá unforgettable, full of emotional moments, and with the feeling that you belong to a big family of VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men and promote a corporate culture of equality and diversity, avoiding discrimination based on disability, race, religion, gender, or age. We believe diversity and inclusion are essential for our success as a global company.

We also support sustainable growth through a socially responsible team. Our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

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