Guest Experience Manager - Fun Leisure Venue - £30,000 - London

COREcruitment; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading entertainment company in London is seeking a Guest Experience Manager to ensure exceptional service and guest satisfaction at their flagship go-karting venue. In this role, you will lead the front-of-house team, manage bookings, and address customer feedback. The ideal candidate has experience in hospitality and strong leadership skills. This position offers a dynamic work environment and opportunities for career progression.

Benefits

Free karting sessions

Performance bonuses

Career progression opportunities

Training and development

Qualifications

• Proven experience in hospitality, leisure, or entertainment guest services.
• Strong leadership skills with a hands-on, proactive attitude.
• Excellent communication and conflict resolution abilities.

Responsibilities

• Lead, train, and motivate the front-of-house and customer service team.
• Ensure every guest receives an outstanding experience from entry to exit.
• Manage booking systems, group events, and special race day logistics.

Skills

Proven experience in hospitality

Strong leadership skills

Excellent communication abilities

High attention to detail

Tech-savvy

Job description

Are you a people-first leader with a passion for creating unforgettable customer experiences? Do you thrive in a fast-paced, high-energy environment? Join our team as a Guest Experience Manager and help drive excitement, satisfaction, and loyalty at one of this company’s flagship go-karting venues!

About the Role:

As Guest Experience Manager, you’ll be the face of our venue—leading the front-of-house team, ensuring every guest enjoys a safe, smooth, and thrilling visit from arrival to checkered flag.Your focus will be on delivering exceptional service, solving problems on the fly, and going the extra mile to keep the adrenaline and smiles high.

Key Responsibilities:

• Lead, train, and motivate the front-of-house and customer service team
• Ensure every guest receives an outstanding experience from entry to exit
• Manage booking systems, group events, and special race day logistics
• Handle customer queries, complaints, and feedback with confidence and care
• Collaborate with Track Management to ensure seamless guest operations
• Maintain high standards of cleanliness, presentation, and hospitality in all public areas
• Implement and uphold safety, accessibility, and customer service standards
• Monitor customer satisfaction KPIs and report to senior management

What You’ll Bring:

• Proven experience in hospitality, leisure, or entertainment guest services
• Strong leadership skills with a hands-on, proactive attitude
• Excellent communication and conflict resolution abilities
• Tech-savvy with confidence using booking systems and point-of-sale tools
• High attention to detail and a passion for customer care
• Flexible availability, including evenings, weekends, and holidays

What We Offer:

• Free karting sessions + friends & family discounts
• Performance bonuses and incentive schemes
• A dynamic, exciting workplace where no two days are the same
• Career progression opportunities in a growing, energetic company
• Training and development to help you thrive