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Guest Experience Manager

Morgans Originals

London

On-site

GBP 32,000 - 34,000

Full time

10 days ago

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Job summary

An established industry player in the hospitality sector is seeking a dynamic Guest Experience Manager to join their vibrant team. This role is pivotal in crafting exceptional guest experiences, ensuring satisfaction, and fostering lasting relationships. The ideal candidate will thrive in a fast-paced environment, showcasing excellent communication skills and a keen attention to detail. With a focus on fun and positivity, you'll help create memorable moments for guests while working alongside a supportive team. This position offers a competitive salary and a range of enticing perks, making it a fantastic opportunity for those passionate about hospitality.

Benefits

Meals on duty

Free Dry Cleaning

Season ticket loan

Ride to work scheme

Referral bonus

Free CODE membership

Length of Service incentives

Employee Assistance Programme

Mental Health Champions

Quarterly & Annual Employee awards

Qualifications

Experience in a customer-facing position, ideally in a high-end or lifestyle hotel.
Proficiency in hotel management software and reservation systems.

Responsibilities

Ensure exceptional guest experiences and maintain positive relationships.
Create welcoming and memorable stays for all guests.

Skills

Customer Service

Communication Skills

Attention to Detail

Teamwork

Education

High School Diploma

Hospitality Management Degree

Tools

Hotel Management Software

Opera Cloud

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Company Description

As the original lifestyle hotels,

Company Description

As the original lifestyle hotels, St Martins Lane London and Sanderson London sit under the Morgans Originals brand, a collection of independent hotels sharing the same spirit. Equal parts glossy, surprising and rebellious, we balance a refined outlook with careful chaos.

No two days are alike as we provide unique experiences everyday such as our Mad Hatters afternoon tea in the Sanderson courtyard or our signature cocktails in the Blind Spot at St Martins Lane – our speakeasy cocktail bar.

We have a fabulous opportunity to join Sanderson in our Front Office team as Guest Experience Manager.

Job Description

The Guest Experience Manager plays a crucial role in providing exceptional guest experiences, ensuring guest satisfaction, and maintaining positive relationships. This role will help Sanderson create welcoming and memorable stays for all guests.

Qualifications

A bit about you:

Be Original - We want our team to be themselves and we celebrate and welcome diversity in all forms, and we give you the opportunities to discover your best self.
Be a team player - We always have each other’s backs and work together to offer the best possible guest experience. Whatever challenge we face - we’re in it together.
Loves to have fun at work - Working hard is a given but remembering to make it fun is key. Make it fun for you, your team, and our guests. We make memories – for our guests and each other.
Makes Positive impacts - We do more to make a positive impact – from small things to brighten someone’s day to giving back and supporting causes close to our hearts.
Be Humble & Kind - We’re grounded and approach things with an open mind and show kindness – both with guests and each other. The best idea wins, no matter where it comes from.
Loves to think big & believe - We’re dreamers and entrepreneurial – big, bold thinkers constantly imagining what is possible. We push the boundaries, challenge the norm and create change, even if that means being wrong some of the time. The biggest risk is not taking any risks.

To be successful in this role we ask that you have:

Experience in a customer-facing position, ideally in a high-end or lifestyle hotel is preferred.
Proficiency in using hotel management software and reservation systems. Opera Cloud is preferential.
You function best in a fast-paced environment and enjoys a challenge.
Excellent verbal and written communication skills.
Excellent attention to detail.
Ability to build and maintain relationships
Flexibility in working hours is required.

Additional Information

In addition to a competitive salary of £32,000 - £34,000, we offer a range of benefits that include::

Meals on duty and uniform meaning you’re fully dressed and fully fed at work.
Free Dry Cleaning/Uniform washing, to ensure you’re ready with clean uniform for the next shift!
Season ticket loan to help with the annual cost of travel
Ride to work scheme, a loan of up to £5000 to help with the cost of a bike and equipment if you want to ride to work
£250 referral bonus if you refer a family member/friend and they pass probation and stay six months
Guest Experience (A free night at Sanderson, Complementary Cocktail and Dinner and Breakfast the next morning) after passing probation so that you can experience what our guests do.
Free CODE membership, enjoy the finest that hospitality has to offer
Length of Service incentives (extra holidays) because who doesn’t love extra holidays!
Excellent discounts across the Ennismore family for you, ranging from discounted stays as well as a food & beverage discount at most of the Ennismore properties.
Regular Staff get-togethers (Summer party, Children’s Xmas Party, Department nights out) - we love to enjoy ourselves!
Employee Assistance Programme - We've got your back, we work with a confidential service provider whom can offer support about anything whether it be medical, mental, legal or financial.
Mental Health Champions – It’s ok to not be okay. We have a team of mental health champions who are here to help, whether it be having an initial conversation through to supporting you to get appropriate help.
Quarterly & Annual Employee awards - Core shaker events are legendary, from different themes to costumes to the food, we celebrate each quarter as hard as we can.
Lots of opportunity to progress and switch it up as part of a global family of brands.
Healthcare cash plan provider to help towards everyday healthcare and get access to lots of ways to support your physical & mental wellbeing.
Eye care vouchers – We are partnered with Specsavers, which means we can offer our screen using members of staff a voucher for a free eye test as well as a discount on a range of glasses.

Morgans Originals is rooted in iconic cultural legacy, with a collection of independent hotels all sharing the same free spirit. Each hotel, one of a kind, is brought together by a shared culture and community. No matter how big or small, a Morgans Original is always entertaining, celebrates a love for the glossy hey days, and the magic of a Friday night where time disappears.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Management and Manufacturing
Industries
Hospitality

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