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A luxury hotel in Edinburgh is seeking a dedicated Guest Experience Manager to oversee the guest experience journey. The role involves ensuring a warm welcome, collaborating with staff for personalized stays, and handling VIP guests. Ideal candidates should possess hotel management experience, excellent communication skills, and a strong attention to detail. This position requires working weekends and provides opportunities for career development.
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The Roseate Edinburgh, located just five minutes from the
Haymarket railway station and less than 20 minutes’ drive from Edinburgh
Airport, has stood at the gateway to old-town Edinburgh since the 1860s. It has
witnessed the evolution of modern-day Edinburgh, offering a luxurious and
stylish city retreat with an authentic Scottish soul. Characterful, evocative
interiors, inspired by the neoclassical design of old-town Edinburgh, the
boutique hotel exudes timeless, understated charm and elegance.
Refined, relaxed and intimate, it is a tranquil sanctuary
that seamlessly blends the story of the Scottish capital city and its
unparalleled history and lineage with contemporary, modern luxury and comfort.
Roseate Hotels & Resorts renowned for their mindful restoration of heritage
properties, immaculate hospitality and warm service promise an unforgettable
experience at The Roseate Edinburgh.
We are now looking for a Guest Experience Manager ready to
join a young and vibrant team and available to start immediately.
The ideal candidate must demonstrate genuine dedication and
show a commitment to consistent quality in our products and services.
The successful candidate:
As a Guest Experience Manager, you will be at the heart of
curating refined, memorable stays that resonate long after departure. With a
deep understanding of what elevates hospitality into something extraordinary,
you’ll bring fresh perspectives to enhance every phase of the guest journey from
anticipation before arrival to thoughtful follow-up beyond their stay. Your
role will be instrumental in crafting meaningful connections that enrich our
reputation and inspire lasting guest loyalty.
Entry Requirements:
The successful candidate will be able to multi-task, have a
confident personality, work well under pressure, and communicate effectively
with both our guests and fellow team members.
Weekend work is required as part of the role
In line with current legislation requirements, you must be
eligible to work within the UK or already hold a full and valid work visa.
Those not meeting the above requirements will not be considered.