Guest Experience Manager

Big Fang Collective; Cardiff; On-site; GBP 25,000 - 45,000; Full time

Job description

SICKER THAN YO’ AVERAGE

About Us

Golf Fang is where entertainment reaches a whole new level! As part of the Big Fang Collective, we are on a mission to change the way the UK enjoys itself! We’re a high-energy, immersive entertainment venue filled with 18 mind-blowing golf holes, Big Fang karaoke, Throwies-Darts and arcades – making every visit unforgettable. That’s just the beginning! Our in-house food brands; Nothing Cheezy, serving up next-level pizza, and Diggys, dishing out loaded hot dogs, keep our guests fuelled for the fun. Top it off with our signature cocktails, crafted by our talented bar team, and you’ve got the ultimate entertainment experience! We thrive on pushing boundaries and exploring what’s possible. If you’re ready to create jaw-dropping experiences and be part of something extraordinary, apply now!

About The Role

As our Guest Experience Manager, you will play a key role in driving business growth, increasing revenue, building relationships with local businesses and increasing our guest database through proactive and reactive sales initiatives. You will also be responsible for delivering best-in-class operational experiences that keep our guests coming back whilst playing a key part in operational delivery as part of the management team, responsible for our Reception Hosts.

Essential

1. Previous experience in a management role.
2. Previous experience in a customer-facing or sales role.
3. Knowledge of sales processes, Collins and Zendesk.
4. Ability to build rapport, communicate effectively, and develop lasting relationships with local businesses and clients.

Desired

1. Background in bars, restaurants or entertainment venues.
2. Previous experience of managing and developing a team.
3. Experience of database management.
4. Confident communicator across all channels.

Our Sicker Than Yo Average Offer

1. 10% annual bonus.
2. Play for free and 50% off drinks at all venues for employees, along with great discounts for family and friends.
3. Stakeholder pension scheme.
4. Private Medical and Life Insurance following successful probation.
5. Access to trained mental health first aiders across the business plus the opportunity to become trained yourself.
6. Additional Holiday days for each complete year with us.