Guest-Experience Linen Porter | Training & Perks

Strand Palace Hotel; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Wages on demand (Wagestream)

Free meals on shift

Introduce a Friend bonus scheme (£300)

Free laundry and dry cleaning

Birthday half-day off

Career development and apprenticeships

Team socials and events

Volunteer day per year

Life assurance cover

Confidential support services

Northbank Privilege Card

Health cashback plan

Discounted food and drinks (50%)

Discounted hotel room rates

Global hotel discounts

Job summary

Strand Palace in central London is seeking a Porter to help maintain our high standards and welcome guests with a warm, professional approach. This role supports housekeeping operations and linen distribution to ensure rooms are ready for guests.

You will join a busy hotel team, with opportunities for training and progression, as part of Strand Palace’s service culture and sustainability initiatives.

Qualifications

• Go above and beyond to create unforgettable guest experiences.
• Previous experience preferable.
• Confident conversationalist, always engaging with guests.
• Passion to deliver excellent experiences.

Responsibilities

• Deliver and distribute clean linen amongst the floors throughout the day, ensuring sufficient linen is available for room cleaning.
• Remove soiled and rejected linen from the floors and preparing it for collection.
• Assist in the receiving of orders for Housekeeping, ensuring its counted and delivery notes are taken to the housekeeping office and distributing items across store rooms as required
• Refill Housekeeping cupboards on floor
• Assist Room Attendants with requests via Knowcross

Skills

Guest experience

Previous experience

Confident communication

Customer focus

Job description

Strand Palace in central London is seeking a Porter to help maintain our high standards and welcome guests with a warm, professional approach. This role supports housekeeping operations and linen distribution to ensure rooms are ready for guests.

You will join a busy hotel team, with opportunities for training and progression, as part of Strand Palace’s service culture and sustainability initiatives.