Guest Experience Leader & Team Coach

Mitchells & Butlers PLC; Leeds; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

3 day Steak School

Pension

28 days holiday

Discount across brands

Friends & family discount

Employee helpline

Job summary

Miller & Carter - Leeds Light is seeking an Assistant Manager to support the General Manager in daily operations, lead a busy team and ensure an outstanding guest experience.

Join a brand within Mitchells & Butler PLC and benefit from management training, strong career progression, staff discounts, pension and holiday entitlement as part of a supportive team. You will mentor team members, drive service standards, and play a key role in delivering moments that WOW guests.

Qualifications

• Management experience in a fast‑paced hospitality environment.
• Strong communication and people development skills.
• Ability to train and inspire a team to deliver high-quality food, drink and service.
• Lead by example and drive guest-centric moments that WOW.

Responsibilities

• Use your management experience to support the General Manager in the day to day running of the business, being the Duty Manager when they are not around.
• Use your communication skills to train and inspire your team to deliver food, drink, and service to be proud of.
• Be the role model and guide development within your team.
• Lead the team to deliver moments that WOW our guest, keeping them coming back.

Job description

Miller & Carter - Leeds Light is seeking an Assistant Manager to support the General Manager in daily operations, lead a busy team and ensure an outstanding guest experience.

Join a brand within Mitchells & Butler PLC and benefit from management training, strong career progression, staff discounts, pension and holiday entitlement as part of a supportive team. You will mentor team members, drive service standards, and play a key role in delivering moments that WOW guests.