Guest Experience Leader — Concierge Team

IHG Hotels & Resorts; Manchester; On-site; GBP 27,000 - 32,000; Full time

Job summary

A globally recognized hospitality company is seeking a dedicated Head Concierge in Manchester. This role requires managing guest experiences and supporting the Concierge team. The ideal candidate is detail-oriented with prior experience in hotel management, possesses excellent communication skills, and has a passion for customer service. This position offers a competitive salary, extensive training opportunities, and various employee benefits, including hotel discounts and paid volunteering days.

Benefits

2 paid days volunteering per year

Meals while on duty

31 days holiday including bank holidays

Company sick pay

Life insurance

Discounts on hotels and restaurants

Qualifications

• Experience in a front desk team leader role or management role in a hotel environment is a must.
• Positive and friendly personality is essential.
• Ability to handle guest complaints and queries professionally.

Responsibilities

• Ensure all guests have a positive experience from check-in to check-out.
• Manage the Concierge team and cover Duty Manager shifts.
• Assist guests with inquiries and provide local knowledge.

Skills

Excellent communication skills

Customer service orientation

Detail-oriented

Experience in handling guest complaints

Job description

A globally recognized hospitality company is seeking a dedicated Head Concierge in Manchester. This role requires managing guest experiences and supporting the Concierge team. The ideal candidate is detail-oriented with prior experience in hotel management, possesses excellent communication skills, and has a passion for customer service. This position offers a competitive salary, extensive training opportunities, and various employee benefits, including hotel discounts and paid volunteering days.