Guest Experience Lead - Front of House (Flexible)

Stonegate Company Ltd.; Sutton Coldfield; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

MiXR App – 25% off food and drink

VIP entry to pubs and bars

Team and staff discounts

Flexible working

Development programmes

Job summary

Stonegate Group is seeking a Front of House Team Leader for Station in Sutton Coldfield. You will lead and motivate the front of house team to deliver an amazing guest experience, balancing warmth with efficient service during busy periods.

Work closely with management to maintain smooth operations, uphold our guest-focused standards, and foster a welcoming environment where guests feel valued and well looked after. 18+ applicants encouraged to apply.

Qualifications

• Experience leading front-of-house teams.
• Ability to motivate and encourage the team to deliver great guest experiences.
• Commitment to creating a welcoming guest environment.

Responsibilities

• Lead and motivate the front of house team at Station.
• Collaborate with management to execute the shared vision for the venue.
• Maintain smooth operations and consistency across service areas.
• Foster a warm, welcoming environment where guests feel valued.

Skills

Team leadership

Guest service

Operations support

Job description

Stonegate Group is seeking a Front of House Team Leader for Station in Sutton Coldfield. You will lead and motivate the front of house team to deliver an amazing guest experience, balancing warmth with efficient service during busy periods.

Work closely with management to maintain smooth operations, uphold our guest-focused standards, and foster a welcoming environment where guests feel valued and well looked after. 18+ applicants encouraged to apply.