Guest Experience Lead - Flexible Shifts & Growth

Malmaison & Hotel du Vin; Belfast City District; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Staff room discount

Friends and family room rate

Dine 35% off

Fully funded Apprenticeship programmes

Wagestream pay access

Complimentary stays on anniversaries

Job summary

Malmaison & Hotel du Vin in Belfast is seeking a dedicated front-of-house professional for a permanent role. You will be the face of the restaurant, ensuring smooth service and guest satisfaction while coordinating with kitchen and management.

The position offers varied shifts and the potential for internal development through structured training and apprenticeships. We operate 7 days a week, with generous benefits and a focus on career growth within our brand.

Qualifications

• Experience in hospitality or food & beverage is desirable.
• Strong communication with front-of-house and kitchen teams.
• Ability to adapt to shifting schedules, including evenings and weekends.

Responsibilities

• Be the face of the restaurant and deliver excellent guest service.
• Help control dining flow and guest routing to tables.
• Communicate with the Kitchen and restaurant management to ensure a smooth dining experience.

Skills

Customer service

Communication

Teamwork

Flexibility

Job description

Malmaison & Hotel du Vin in Belfast is seeking a dedicated front-of-house professional for a permanent role. You will be the face of the restaurant, ensuring smooth service and guest satisfaction while coordinating with kitchen and management.

The position offers varied shifts and the potential for internal development through structured training and apprenticeships. We operate 7 days a week, with generous benefits and a focus on career growth within our brand.