Guest Experience Lead — Assistant Manager

Bella Italia; Birmingham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

45-hour contract

Quarterly bonus

Tronc eligibility

Food & drink discounts

Job summary

Bella Italia is seeking an Assistant Manager to lead a passionate team in a busy Birmingham restaurant. You will deliver a warm, memorable guest experience and drive performance to meet brand goals while developing internal talent and maintaining safety and compliance.

Join a family atmosphere that prioritises people, growth, and teamwork, with a 45-hour contract, quarterly bonuses, and staff discounts across our brands. The role offers opportunities to advance within Hospitality Management.

Qualifications

• Real love for hospitality
• Enjoy bringing people together
• Thrive in a fast-paced, guest‑first environment

Responsibilities

• Deliver an unforgettable guest experience—ensuring every visit is warm and welcoming.
• Drive performance—aim to achieve restaurant and brand goals.
• Inspire and lead your team, creating a fun, motivating environment.
• Ensure safety and compliance—keep the restaurant safe and compliant.
• Be commercially aware and make smart financial decisions.

Skills

Hospitality passion

People leadership

Guest experience

Job description

Bella Italia is seeking an Assistant Manager to lead a passionate team in a busy Birmingham restaurant. You will deliver a warm, memorable guest experience and drive performance to meet brand goals while developing internal talent and maintaining safety and compliance.

Join a family atmosphere that prioritises people, growth, and teamwork, with a 45-hour contract, quarterly bonuses, and staff discounts across our brands. The role offers opportunities to advance within Hospitality Management.