Guest Experience Host (Woodland Check In)

LaplandUK; Ascot; On-site; GBP 40,000 - 60,000; Full time

Job summary

A magical experience provider near Ascot seeks friendly team members for guest check-in roles. You will create a strong first impression, assist guests, and provide world-class service during a festive adventure. This role requires excellent interaction skills and can include both indoor and outdoor work. The position offers competitive pay of £12.25 per hour plus benefits, including free meals and discounts.

Benefits

Free hot meal per day

20% discount in retail shops

Shuttlebus from Ascot Train Station

Qualifications

• Ability to create a strong first impression.
• Comfortable with prolonged standing in indoor and outdoor environments.
• Some tasks may require moderate lifting or physical activity.

Responsibilities

• Welcome guests and assist with check-in processes.
• Provide information about the guest experience.
• Resolve issues promptly to enhance guest satisfaction.

Skills

Guest interaction

Problem-solving

Basic technical skills

Tools

Touchscreen tablets

Job description

Full & part time roles available!

Brought to life with Hollywood set designers and West End theatre professionals on an unprecedented scale, LaplandUK’s immersive theatrical experience crafts an enchanting world of wonder and beauty.

The award-winning show sells out within hours each year and welcomes over 170,000 guests to its 30-acre magical forest each season, including the likes of Elton John and members of the Royal Family.

Guests journey through a theatrical world, passing through five uniquely themed, interactive performances that blend storytelling, character interaction, and festive wonder. This 4.5 hour live, walk-through adventure offers families an unforgettable experience.

The Role

Our Woodland Check-in team welcome guests to Lapland, setting the scene for a magical and unforgettable experience.

Working in our outdoor Eleven Bazaar and our indoor Woodland Check-in areas, this role is a guest-focused position, involving lots of interaction with Human Folk before their Lapland experience begins.

Responsibilities include;

Provide a wonderful welcome to our guests, creating a strong first impression.
Use of our onsite system to check guests in, whilst sharing key information about their visit.
Assist with latecomers to the experience, helping guests catch-up to their tour quickly.
Deliver a world-class service to guests, ensuring that any issues are resolved in-the-moment, with a touch of Lapland magic!
Working environment and requirements include;

Indoor and outdoor locations, with prolonged standing.
Guest-facing position, requiring high-levels of interaction on a consistent basis.
Use of technical equipment, including touchscreen tablets.
Some tasks may require moderate lifting, bending, pushing, pulling and other similar physical activity.
Where is Lapland?

Lapland is based in Whitmoor Forest, in Crown Estate on Swinley Road, Winkfield Row near Ascot SL5 8BD.

Key Dates

PAID TRAINING: Your training plan will vary depending on your role. Training will take place on select dates between the end of October 2025 and the beginning of November 2025, training is mandatory.
LIVE EVENT: Thursday 6th November - Wednesday 24th December 2025
Benefits

Hourly pay of £12.25 per hour, plus holiday pay which is paid at the end of your contract
Free hot meal per day
Free coffee, tea and soft drinks
20% discount in LaplandUK retail shops on selected dates
Shuttlebus from Ascot Train Station to event site.
Job Types: Full-time, Part-time, Temporary, Fixed term contract, Freelance, Zero hours contract

Contract length: 6 weeks

Pay: Up to £12.25 per hour

Benefits:


Canteen
Discounted or free food
Employee discount
Free or subsidised travel
Free parking
On-site parking
Shuttle service provided
Store discount
Transport links