Guest Experience Host - The Gillian Lynne Theatre

ArtsJobs; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading theatre management company in London is seeking a Guest Experience Host to enhance the customer experience at events. You'll be responsible for welcoming guests, maintaining safety standards, and supporting sales operations throughout the theatre. Ideal candidates are passionate about theatre and customer service, adaptable to a busy setting, and enjoy working with diverse teams. Flexible hours with a competitive pay rate of £12.21 per hour.

Qualifications

• Passionate about providing excellent customer service.
• Calm and efficient under pressure.
• Can-do attitude and adaptability.

Responsibilities

• Welcoming guests and ensuring their comfort and safety.
• Driving sales inside the theatre and at kiosks.
• Communicating with management for smooth operations.

Skills

Customer service

Sales experience

Communication

Team collaboration

Job description

Guest Experience Host - The Gillian Lynne Theatre

The Gillian Lynne Theatre is thrilled to be hosting the Royal Shakespeare Company’s production of My Neighbour Totoro, and we’re looking for engaging, enthusiastic Guest Experience Hosts to join our team.

At LW Theatres, we believe that every customer experience should be unforgettable. Our Guest Experience Hosts are the face of our theatre, playing an important role in making sure our guests feel safe and welcome. Whether it's checking tickets and bags, ushering inside the auditorium, selling programmes and ice creams or working behind one of our bars and kiosks, you'll create magical experiences for each and every audience member we welcome into our theatre.

Salary: £12.21 per hour, 30 hours/6 days

Job Closing: 17th October 2025

Assessment Centre: Wednesday 22 October 3pm-5pm. Please note we are only holding one assessment centre for this role.

Start Date: ASAP

Show Schedule:

• Tuesday - 7pm
• Thursday - 2pm & 7pm
• Friday - 7pm
• Saturday 2pm & 7pm
• Sunday - 2pm

We reserve the right to close applications early if suitable candidates are found.

Job Requirements

Here's what you'll be doing...

• Welcoming our guests into our theatre in an open, inclusive and approachable manner
• Making sure our guests feel safe and comfortable while they enjoy the show, by following our strict security and health and safety procedures
• Putting our guests first - answering any questions and resolving any issues they may have, while sharing your love of theatre with them
• Working alongside our diverse team to drive sales both inside the theatre and at any of our bars and kiosks
• Communicating clearly with supervisors and management to ensure each performance runs smoothly
• Taking pride in your appearance, following our dress code and ensuring the theatre always looks its best
• Always learning new ways to work, and improving your knowledge of LW Theatres so that you can provide the best possible service

Job Responsibilities

What we're looking for...

We're looking for someone with some sales and customer service experience - but don't worry if you don't have that. We're more interested in someone that is passionate about providing excellent customer service and can build strong rapport with both guests and colleagues.

You should be calm and efficient when things get busy, and a team player who's comfortable working with others. It's also important to have a can-do attitude and be able to adapt to the fast-paced nature of live theatre.

Diversity & Inclusion

At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds - it's one of our core values and we believe celebrating our differences is key to success.

At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair.