Guest Experience Host (Evenings & Weekends)

Metropolitan Gaming; Nottingham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Travel discounts

Retail discounts

Hospitality perks

Wellbeing benefits

Pension scheme

Life insurance

Food discount

Season ticket loan

Cycle to work

Refer a friend bonus

Job summary

Metropolitan Gaming is looking for a friendly receptionist to welcome customers and handle inquiries at our Nottingham venues. You’ll log calls, guide guests, and demonstrate the benefits of our player rewards journey, helping new sign-ups.

Hours include nights, evenings and weekends within a 24/7 trading week. You’ll be on your feet, delivering responsive, courteous service in a fast-paced environment. You must be 18+ and eligible to work in the UK.

Responsibilities

• Meet and greet customers, assisting with any queries.
• Ensure that all customers are dealt with in an efficient and courteous manner.
• Look for opportunities to engage with our customers, by explaining the benefits of player rewards and assisting customers to sign up followed by demonstration of the player rewards journey.
• Receiving and logging telephone calls and other communications to the venue.

Job description

Metropolitan Gaming is looking for a friendly receptionist to welcome customers and handle inquiries at our Nottingham venues. You’ll log calls, guide guests, and demonstrate the benefits of our player rewards journey, helping new sign-ups.

Hours include nights, evenings and weekends within a 24/7 trading week. You’ll be on your feet, delivering responsive, courteous service in a fast-paced environment. You must be 18+ and eligible to work in the UK.