Guest Experience Host

Melia Hotels International S.A.(Meliá); London; On-site; GBP 26,000 - 27,000; Full time

Job summary

Join a leading hospitality brand as an Aura Host, where your passion for creating unforgettable guest experiences will shine. You will deliver exceptional service, utilize innovative tools, and be part of a culture committed to excellence and support. Enjoy benefits like competitive salary, extensive training, and a vibrant work environment focused on your growth.

Benefits

Health cash back plan

Meals on duty

Pension scheme

Loyalty rewards

Referral bonuses

28 days holiday

Career growth opportunities

Qualifications

• Fluency in English; proficiency in additional languages (e.g., Spanish) is a plus.
• Proactive, detail-oriented mindset.

Responsibilities

• Anticipate guest needs, personalize their stays.
• Monitor guest feedback to enhance experience.
• Optimize resources while maintaining standards.

Skills

Hospitality

Problem Solving

Attention to Detail

Communication

Customer Experience Management

Job description

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Area: Guest Experience and Customer Service

Location:

London, GB

“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

Are you passionate about delivering unforgettable guest experiences, setting high standards, and creating a healthy workplace environment?

If so, we have the perfect opportunity for you!

About ME London Hotel, WC2R 1HA

ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologies… Then you connect with the ME by Meliá brand

**Salary package: from £26,400 up to £26,800// Hotel discounts // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards andreferralbonuses // many more**

Are you passionate about delivering unforgettable guest experiences, setting high standards, and creating a healthy workplace environment?

If so, we have the perfect opportunity for you!

Aura Host

Responsibilities will include, but are not limited to:

• Deliver Exceptional Guest Experiences: Anticipate guest needs, personalize their stays, and exceed their expectations at every turn.
• Use Innovative Tools: Leverage customer experience management systems to ensure every interaction is seamless and special.
• Drive Continuous Improvement: Monitor guest feedback and implement creative strategies to enhance their experience.
• Optimize Resources: Manage material orders efficiently, keeping costs in check while maintaining our high standards.
• Embrace Digital Innovation: Shape and enhance the digital experience for our guests in line with our global strategy.

Requirements:

• A passion for hospitality and creating unforgettable guest experiences.
• A proactive, detail-oriented mindset with a knack for solving problems.
• The ability to remain on your feet for extended periods.
• Fluency in English; proficiency in additional languages (such as Spanish) is a plus.
• An appreciation for sensory design and how it enhances guest satisfaction.

Why You’ll Love Working Here

• A Culture of Excellence: Be part of a team that’s passionate about setting new standards in hospitality.
• Innovation & Growth: Work with cutting-edge tools and systems that empower you to make a difference.
• A Beautiful Environment: Immerse yourself in a workplace that prioritizes sensory excellence – from décor to background music.
• Supportive Teamwork: Collaborate with like-minded professionals who share your commitment to guest satisfaction and operational efficiency.

Because belonging to the great Meliá family is being VIP

• Holidays: 28 days’ holiday including 8 public holidays
• Contributory pension scheme
• Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)
• Discounted dental and health cover with HSF
• Great discounts with Melia Hotels Worldwide: (Friends & families discounts)
• Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
• Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives
• Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
• High street discounts: with Perks at Work
• Meals on duty, Payday Parties and Laundry

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application " page.

If you want to be “ Very Inspiring People “, follow us on:

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