Guest Experience Host

Vacherin; Greater London; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Life assurance scheme

Employee Assistance Programme

Holiday purchase scheme

Discount vouchers

Training and development opportunities

Wellbeing strategy

Job summary

Vacherin is seeking a Hospitality Assistant to be the face of CH&CO, delivering exceptional customer service on a full-time basis. The role covers 37.5 hours per week in a fast-paced team that takes pride in its people and brand.

You will greet guests, provide a seamless, personalised experience, and be knowledgeable about the menu to make recommendations. The position offers development opportunities within a supportive team culture and aligns with Compass Group UK&I values.

Qualifications

• Passion for delivering outstanding service to guests.
• Be an excellent team player with great communication skills.
• Take initiative and make decisions that benefit customers.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Greeting and looking after our guests so they go home delighted
• Serving customers, ensuring they receive an easy and seamless personalised experience
• Being knowledgeable about the menu and making recommendations to our guests
• Representing CH&CO and maintaining a positive brand image
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Skills

Customer service

Communication skills

Team player

Initiative

Work under pressure

Motivation to succeed

Job description

Vacherin is seeking a Hospitality Assistant to be the face of CH&CO, delivering exceptional customer service on a full-time basis. The role covers 37.5 hours per week in a fast-paced team that takes pride in its people and brand.

You will greet guests, provide a seamless, personalised experience, and be knowledgeable about the menu to make recommendations. The position offers development opportunities within a supportive team culture and aligns with Compass Group UK&I values.