Guest Experience Host

Buscojobs; Greater London; On-site; GBP 20,000 - 30,000; Part time

Job summary

An exciting opportunity awaits at a dynamic environment where you can shine as a Guest Experience Host. This role involves creating magical moments for guests at a renowned attraction, delivering engaging talks and tours while ensuring exceptional customer service. You’ll be part of a vibrant team that values fun and inclusivity, with opportunities for personal development in the tourism sector. If you are passionate about marine life and enjoy working with people, this position is perfect for you. Join a company that prioritizes social responsibility and community engagement, and make a difference in the lives of visitors every day.

Benefits

Free access to all attractions worldwide

Opportunities for skill development

Involvement in Diversity & Inclusion initiatives

Fun work environment

Qualifications

• Strong communicator with exceptional interpersonal skills.
• Prior customer service experience is preferred.

Responsibilities

• Create memorable experiences for guests through talks and tours.
• Deliver high guest service to support customer satisfaction.

Skills

Customer Service

Public Speaking

Interpersonal Skills

Organisational Skills

Time Management

Education

Marine Biology Knowledge

Teaching Experience

Tools

First Aid Certification

Blue Card

Job description

Source : Sunshine Coast Student Jobs Hub

Guest Experience Host | SEA LIFE Sunshine Coast

Are you passionate, highly motivated and love working in a dynamic environment within a team? We have an exciting opportunity for you to join us at SEA LIFE Sunshine Coast.

About the Role

We are seeking a Casual Guest Experience Host to join the Guest Experience team at SEA LIFE Sunshine Coast.

As a Guest Experience Host at SEA LIFE Sunshine Coast, your primary responsibility is to create and ensure guests have a magical and memorable day. Hosts will deliver Talks and Tours, Sleepovers, School visits, workshops and parties, while providing the best possible customer service across the area of allocated responsibility and maintaining exceptional product delivery.

Further responsibilities include:

1. Deliver multiple talks daily to the general public including Touch Pool
2. Actively promoting other experiences / tickets through upselling
3. Deliver consistently high guest service to support an increase in customer satisfaction focused KPI results
4. Ensure all internal communication is effective and on brand
5. Oversee the operation of the Virtual Reality area

Please note that this role requires weekend and school holiday availability.

About You

To shine in this role, you are a strong communicator with exceptional interpersonal skills and a high level of confidence in public speaking; prior customer service experience is preferred. Your ability to have a flexible and adaptable approach along with demonstrated planning, organisational and time management skills are desired.

Prior knowledge of Marine Life / Studying Marine Biology is considered advantageous. Additionally, teaching / working with children experience is preferable for this role.

Holding a current Blue Card and First Aid Certificate (or willing to obtain one if successful) is also required for this role.

Benefits:

• Corporate benefits including free access to all our attractions worldwide
• Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
• Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan
• Being part of a business built on fun

About Us

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.

We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you!

Merlin Entertainments strongly encourages applications from all backgrounds, including people of Aboriginal and / or Torres Strait Islander descent.

Please let us know at [emailprotected] if you require any adjustments to the recruitment process to support your application.