Guest Experience Expert Switchboard Operator Grosvenor Square

TN United Kingdom; London; On-site; GBP 22,000 - 32,000; Full time

Job summary

Join a prestigious hospitality company as a Guest Experience Expert Switchboard Operator in London. This role offers a unique opportunity to deliver exceptional service to guests at a luxury hotel, ensuring their needs are met through effective communication and coordination with staff. Enjoy a competitive salary, generous holiday allowance, and various employee benefits including training and career development opportunities. Be part of an inclusive team that values diversity and aims to create memorable experiences for every guest. If you are passionate about hospitality and customer service, this position is perfect for you.

Benefits

28 days holiday including bank holidays

Accommodation service charge after probation

Discounts at hotel restaurants

Training and career development opportunities

Employee meals

Dry cleaning services

Gym access

Social events

Qualifications

• Experience in a customer-facing role, preferably in hospitality.
• Ability to handle multiple tasks and prioritize effectively.

Responsibilities

• Answer and process guest calls and requests efficiently.
• Coordinate with staff to ensure guest satisfaction.
• Resolve guest issues and handle special requests.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Job description

Social network you want to login/join with:

Guest Experience Expert Switchboard Operator Grosvenor Square, London

col-narrow-left

Client:

Location:

London, United Kingdom

Job Category:

Hospitality

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

0d28f5ad1ba2

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

col-wide

Job Description:

POSITION SUMMARY

London Marriott Hotel Grosvenor Square – Proudly Marriott, Uniquely Grosvenor Square

Experience 5-star service at the London Marriott Hotel Grosvenor Square. Located in the upscale Mayfair neighborhood, minutes from Oxford Street, Hyde Park, and iconic landmarks, our refurbished bedrooms and suites offer elegant furnishings, marble bathrooms, signature bedding, and deluxe amenities. Enjoy views of Grosvenor Square or private gardens; some suites have balconies. Dine at Gordon Ramsay Bar & Grill, or try modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant lounge. Unwind at The Luggage Room, a 1920s-inspired speakeasy bar. Our hotel features 12,109 sq ft of renovated event space, including a grand ballroom with natural daylight. As part of Marriott International, with over 7,000 properties worldwide, we invite you to begin your career journey with us. Your 5-star experience awaits.

We are recruiting a passionate Guest Experience Expert - Switchboard Operator to join our luxury hotel team. Enjoy working with an award-winning team and access to career growth and training opportunities. We value crafting bespoke guest journeys.

ELIGIBILITY TO WORK IN THE UK

From 01 January 2022, a points-based immigration system determines work eligibility in the UK. Irish citizens, those with indefinite leave to remain or enter, and UK residents before 31 December 2020 are eligible. For details, visit the homeOffice website.

JOB SUMMARY

Our goal is to create memorable and unique experiences for guests. Guest Experience Experts proactively deliver services, handle operational needs, assist with requests, and share local highlights. They manage calls, requests, and concerns, operate the switchboard, relay messages, and assist guests with special needs. They also coordinate with staff to resolve issues and follow up to ensure satisfaction.

WHAT WE OFFER:

Join an award-winning international brand with global career opportunities and world-class training. Benefits include:

• Competitive salary + 28 days holiday including bank holidays
• Accommodation Service Charge after probation
• Discounts at Gordon Ramsay's Bar & Grill and Lucky Cat
• Rewards and recognition events
• Extensive training and career development
• Discounted room rates for staff and friends
• Professional growth opportunities
• Complimentary meals and dry cleaning
• Gym access, social events, and pension scheme
• Discounts on high street brands

#LI-Onsite

Marriott International is an equal opportunity employer, valuing diversity and committed to non-discrimination based on protected characteristics. We celebrate the backgrounds and talents of our associates, fostering an inclusive environment.