Guest Experience Executive

Hilton; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading global hospitality company in London seeks a Guest Experience Executive to deliver exceptional service to VIP guests. This role requires excellent communication and problem-solving skills. Applicants must be eligible to work in the UK. Join a renowned team that values every job in creating unforgettable experiences for guests.

Benefits

28 days paid holiday

Industry-leading Team Member discounts

Wellbeing programmes

50% off in Hilton restaurants

Uniforms provided and laundered complimentary

Free meals on shift

Qualifications

• Must have the eligibility to live and work in the United Kingdom.

Responsibilities

• Deliver a VIP experience to every guest.
• Act as a main point of contact for VIP guests.
• Work with all departments to exceed guest expectations.

Skills

Exceptional customer service

Excellent communication

Complaint handling

Problem solving skills

Job description

BENEFITS

• 28 days paid holiday increasing with service

• Exclusive perks through our online discount portal

• Access to leadership and development programmes through Hilton University

• Exceptional Career opportunities

• Industry-leading Team Member discounts on hotel stays for you, your family and friends

• Wellbeing programmes to help you Thrive in the workplace

• Reward programmes, incentives and team member recognition, as well as long service awards

• 50% off in Hilton restaurants and bars (subject to individual outlets)

• Recommend a Friend incentive

• Uniforms provided and laundered complimentary

• Recognised as a ‘Great Place to Work’

• Free meals on shift

You will join

the Front Office team, in the Executive Lounge areas of the hotel.

You enjoy delivering a VIP experience to every guest, going above and beyond to make their stay a memorable one. You will act as a main point of contact for our VIP guests, leasing with all departments throughout the hotel to exceed their expectations.

Are you an ambitious hotelier? Do you have passion for exceptional customer service, excellent communication, complaint handling, and problem solving skills? Then this is the job for you!

ELIGIBILITY

• In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.
• Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Job: Guest Services, Operations, and Front Office

Title: Guest Experience Executive

Location: null

Requisition ID: HOT0BUMK

EOE/AA/Disabled/Veterans