Guest Experience Executive

Hilton Worldwide, Inc.; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel brand in London seeks a Guest Experience Executive to deliver exceptional service to VIP guests. Responsibilities include coordination across departments to enhance the guest experience and ensure memorable stays. Ideal candidates have strong customer service skills and a passion for hospitality. Opportunities for career development offered with competitive hourly compensation.

Benefits

28 days paid holiday increasing with service

Exclusive perks through online discount portal

Access to leadership and development programmes

Industry-leading Team Member discounts

50% off in Hilton restaurants and bars

Free meals on shift

Qualifications

• Passion for exceptional customer service.
• Strong communication and problem-solving skills.
• Experience in a hospitality environment is preferred.

Responsibilities

• Deliver a VIP experience to every guest.
• Act as the main contact for VIP guests.
• Coordinate with departments to exceed guest expectations.

Skills

Exceptional customer service

Excellent communication

Complaint handling

Problem solving

Job description

Job Description - Guest Experience Executive

Job Number:

HOT0BUMK

Work Locations

London Hilton on Park Lane 22 Park Lane London W1K 1BE

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.

2023 was the hotel’s 60th anniversary, which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level, including a brand new restaurant and bar.

Hourly rate of £14.61

BENEFITS

• 28 days paid holiday increasing with service
• Exclusive perks through our online discount portal
• Access to leadership and development programmes through Hilton University
• Exceptional Career opportunities
• Industry-leading Team Member discounts on hotel stays for you, your family and friends
• Wellbeing programmes to help you Thrive in the workplace
• Reward programmes, incentives and team member recognition, as well as long service awards
• 50% off in Hilton restaurants and bars (subject to individual outlets)
• Recommend a Friend incentive
• Uniforms provided and laundered complimentary
• Recognised as a ‘Great Place to Work’
• Free meals on shift

You will join the Front Office team, in the Executive Lounge areas of the hotel.

You enjoy delivering a VIP experience to every guest, going above and beyond to make their stay a memorable one. You will act as a main point of contact for our VIP guests, leasing with all departments throughout the hotel to exceed their expectations.

Are you an ambitious hotelier? Do you have passion for exceptional customer service, excellent communication, complaint handling, and problem solving skills? Then this is the job for you!

ELIGIBILITY

• In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.
• Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)

EVERY JOB MAKES THE STAY.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job:

Guest Services, Operations, and Front Office