Guest Experience Coordinator - Luxury Cruise - 3 months contract

TN United Kingdom; London; On-site; GBP 25,000 - 45,000; Full time

Job description

Social network you want to login/join with:

Guest Experience Coordinator - Luxury Cruise - 3 months contract, London

Client:

Location:

London, United Kingdom

Job Category:

Hospitality

EU work permit required:

Yes

Job Reference:

d45a7c095309

Job Views:

4

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Luxe Talent, an international recruitment and training firm specializing in Executive & Middle Management positions in the Fashion, Luxury, Retail, Catering, Hospitality and FMCG sectors, is looking for an Guest Experience Coordinator, to join the team of a luxury cruise company. As a Guest Experience Expert, you will be a key point of contact for guests. This role will be working on a 3 months contract.

Your Responsibilities:

• Facilitating communication between teams to ensure a smooth passenger experience.
• Identifying and resolving guest complaints, proposing solutions in collaboration with the Hotel Manager.
• Ensuring compliance with standards before, during, and after the stay.
• Coordinating special requests (allergies, VIPs) and preparing rooms with the relevant staff.
• Assisting in the planning of activities and managing the information shared with guests.
• Participating in onboard events and excursions.
• Ensuring a positive experience by being present during key moments.
• Organizing special events and welcoming VIP guests.

Requirements:

• You have at least 3 years of experience in a luxury, client-focused travel environment (Palace / 5-star Hotel).
• A native English speaker with a good command of French. Knowledge of Chinese and/or Spanish is a plus.
• Strong in interpersonal skills: dynamic, organized, adaptable, autonomous, and proactive.
• Excellent in communication and relationship-building, with experience working across departments and with diverse cultures/nationalities.
• Deeply knowledgeable and passionate about implementing and upholding international luxury service standards.
• Detail-oriented, proactive, and skilled in problem-solving.
• A strong leader and decision-maker, able to inspire and influence without direct managerial authority.
• Fully available, as this is a 3-month contract abroad (accommodation and meal allowances included).

If you believe you meet the requirements for this role and would like to continue your career within a successful, dynamic, and innovative company, don’t hesitate to send us your CV!