Guest Experience Coordinator - Flexible Shifts & Perks

Mitchells & Butlers plc; Greater London; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Flexible shifts

33% discount across all brands

Wagestream – a financial toolkit

Never a dull moment - fun, laughs and友

Team Socials – work hard, play hard!

Pension

28 days paid holiday

High-street shopping discounts

Free shares

Employee helpline

Job summary

Mitchells & Butlers plc, Innkeeper's is seeking a friendly Receptionist to welcome guests and ensure a seamless check-in at our Innkeeper's hotels. You will use your administration skills and local knowledge to help guests feel at home.

Join a team that values a warm welcome, great service and a bit of fun. Enjoy flexible shifts, 33% dining discounts across our brands, Wagestream and a pension plus 28 days’ holiday.

Responsibilities

• Giving every guest a friendly welcome when they arrive at the check-in
• Providing guests all information they require for their stay (Breakfast serving times and location, location of night entrance, bar and food serving times etc)
• Asking if the guest if they would like to book a table in your pub/restaurant for dinner
• Talking to every guest about the Innkeepers Lodge guest experience survey at check-in
• Dealing with guest queries and complaints quickly and professionally
• Serving guests in turn, quickly and efficiently
• Taking reservations from guests and dealing with all telephone call with the highest of Customer service

Job description

Mitchells & Butlers plc, Innkeeper's is seeking a friendly Receptionist to welcome guests and ensure a seamless check-in at our Innkeeper's hotels. You will use your administration skills and local knowledge to help guests feel at home.

Join a team that values a warm welcome, great service and a bit of fun. Enjoy flexible shifts, 33% dining discounts across our brands, Wagestream and a pension plus 28 days’ holiday.