Guest Experience Coordinator

Blo Blow Dry Bar; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

Blo Blow Dry Bar is looking for a passionate Guest Experience Coordinator in London. This role combines customer service with beauty expertise, offering flexible scheduling, training opportunities, and competitive compensation including hourly wages, tips, and commissions. Join a team dedicated to enhancing guest experiences in a stylish and welcoming environment.

Benefits

Complimentary beauty services

Product discounts

Career advancement opportunities

Travel to other Blo locations

Qualifications

• Must be a certified Makeup Artist.
• Strong technical skills and experience using a Mac computer.

Responsibilities

• Act as the first and last impression for the Guest.
• Manage appointment calendar and optimize bookings.
• Maintain a clean and professional work environment.

Skills

Customer Service

Flexibility

Technical Skills

Cosmetology Knowledge

Job description

We are searching for an amazing Guest Experience Coordinator (aka Salon Receptionist) who is also a certified Makeup Artist and passionate about making people look and feel beautiful! Cosmetology students a PLUS!

Join the original blow dry bar franchise – and build a fulfilling career you’ll be proud of! Blo Blow Dry Bar has over 100 locations and is growing quickly. We believe in investing in our team members and giving them the lifestyle they deserve.

Our Mission: to uplift and enhance those in our community through the power of flawless blow outs and beauty. Our bars offer an inclusive space where people of all ages, ethnicities and sexual identities feel welcomed, represented, and gorgeous.

Compensation/Rewards:

• Hourly wage + tips (makeup services) + commission on retail, product, blowout package and membership sales
• Performance-based rewards and incentives
• ALFAC Insurance
• Perks: complimentary beauty services (blow outs, make up), product discounts, career advancement, travel ‘on-location’, travel to experience other Blo locations, work with our fabulous and caring team

Why you’ll love us:

• Blo is the industry leader and recognized brand with an international presence in the hair and beauty industry.
• Amazing product partnerships including: UNITE hair care, Color WOW, Glam Seamless Hair Extensions, and Bare Minerals, who support and love our salon staff as much as we do.
• We are dedicated to our Blo family and offer our staff ongoing training, educational programs, product knowledge, skill development and career advancement opportunities.

Why We Will Love You:

• Work weekends and are flexible with scheduling
• Love making people feel beautiful, special and valued
• Collaborate well with and support our team of stylists and makeup artists in a fun, professional work environment
• Understand the importance of maintaining a squeaky-clean work environment in a salon
• Responsible for creating and maintaining a superior Guest experience
• Comfortable working with scheduling/booking software
• Oversee the management of appointment calendar, optimizing schedule and maximizing bookings
• Enjoy discussing and selling hair packages/memberships and beauty products

You Must Have:

• The ability to work weekends and be flexible with your schedule (must be able to work peak hours as determined by the bar, typically Thursday through Saturday)
• A passion for the beauty and cosmetology industry and making people look and feel beautiful
• Strong technical skills and experience using a Mac computer

Job Responsibilities:

• As the first and last impression for the Guest, you are a Blo brand ambassador
• You are professional, friendly, tactful, and know how to diffuse a tense situation and turn a good experience into a great one. In fact you thrive on this!
• Participation in maintaining a professional, clean, fun and respectful work environment
• Participate in routine up-training and skill advancement

Each Blo Blow Dry Bar location is independently owned and operated by a Franchisee. All employment and hiring decisions are made by the Franchisee. All inquiries about employment at an independently owned and operated Blo Blow Dry Bar location should be made directly to the Franchisee. Blo Blow Dry Bar Inc. is not the employer and does not directly or indirectly control hiring or employment practices.

Compensation: $14.00 per hour

Gorgeous,and going places

If you are passionate about beauty, love delivering excellent customer service, and are a team player, join the Blo family* and have a career you can be proud of!

*Each Blo Blow Dry Bar location is independently owned and operated by a Franchisee. You are completing this application to be considered for employment by the Franchisee. All employment and hiring decisions are made by the Franchisee. Blo Blow Dry Bar Inc. is not the employer. All inquiries about employment at an independently owned and operated Blo location should be made directly to the Franchisee.

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Start earning right away

(hourly wage + tips & bonuses)

Learn new skills & receive ongoing education

(styling, makeup, professional skills)

Partner with industry leaders such as UNITE and Color Wow

Work for individual franchise owners who are committed to their teams

Opportunities to grow your career, both locally and nationally

Employee discounts + All product & tools provided

I truly love working for Blo! The owner for the location in Franklin Lakes is truly a genuine, sweet person. Our manager is amazing and treats the staff fairly. They work around your schedule and always make you feel appreciated. There's always room to grow within the independent location and even corporate. Would definitely recommend to anyone.